ServiceNow Technical Analyst

job summary:

We are seeking a highly skilled ServiceNow Technical Analyst to join our team on a contract basis, supporting strategic platform initiatives. The ideal candidate will be a "hybrid" professional, possessing both deep technical expertise in the ServiceNow platform and strong business analysis capabilities. You must demonstrate the ability to engage with cross-functional teams, gather and document complex business requirements, and translate them into actionable, high-performance technical solutions.

location: San Rafael, California

job type: Contract

salary: $72 - 78 per hour

work hours: 9am to 5pm

education: Bachelors



responsibilities:

• Partner with business leaders and cross-functional stakeholders to understand, challenge, and document functional requirements.
• Analyze and translate business needs into ServiceNow workflows, configurations, and platform enhancements.
• Support the design and implementation of ServiceNow modules, including ITSM, ITOM, and custom business service requests.
• Create and maintain high-quality documentation, including process flows, user stories, and detailed technical specifications.
• Lead and assist in the testing, validation, and deployment of ServiceNow solutions to ensure they meet business objectives.
• Provide ongoing technical support and troubleshooting for complex ServiceNow-related issues.
• Work closely with the ServiceNow platform team and broader IT organization to ensure technical solutions align with long-term business goals.

qualifications:

Minimum of 5 years of professional experience as a ServiceNow Technical Analyst or Administrator.

Strong technical and functional skills within the ServiceNow ecosystem, with a deep understanding of architecture, modules, and platform capabilities.

Proven experience gathering and documenting business requirements and successfully translating them into technical specifications.

Exceptional communication and stakeholder engagement skills; must be able to lead effective conversations regarding platform capabilities and limitations.

Ability to work independently, set priorities, and manage multiple high-impact projects in a fast-paced environment.

ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-ITSM) strongly preferred.

Previous experience working within large-scale enterprise environments or on high-profile strategic platform initiatives.

Familiarity with Agile methodologies and related project management tools (e.g., Jira).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.