Position SummaryWe are seeking a Mac Support Analyst to provide high-quality technical support in a large enterprise environment. This role requires strong Mac troubleshooting skills (hardware and software) and a balanced support model split approximately 50% deskside support and 50% help desk/remote support. The ideal candidate has experience supporting 1,000-2,000+ end users in a corporate setting and can deliver excellent customer service while resolving issues efficiently. Familiarity with Windows 11 support is a plus.
Key Responsibilities- Provide Tier 1-2 technical support for macOS endpoints, including diagnosing and resolving hardware and software issues.
- Deliver deskside (in-person) support for walk-ups, scheduled support visits, and onsite incident resolution.
- Provide help desk (remote/phone/chat) support to resolve user issues, triage incidents, and route/escalate appropriately.
- Troubleshoot and resolve common endpoint issues such as performance problems, application errors, connectivity issues, peripherals, and OS-related concerns.
- Document all incidents, troubleshooting steps, and resolutions clearly and consistently in the ticketing system.
- Follow standard operating procedures, meet SLAs, and maintain strong communication with end users throughout the support process.
- Partner with internal IT teams to escalate more complex issues and ensure timely resolution.
- Provide basic support for Windows 11 endpoints as needed (nice to have, not the primary focus).
Required Qualifications- 2+ years of experience in a corporate technical support role (help desk, deskside support, or a hybrid of both).
- Strong macOS troubleshooting experience, including both hardware and software issue resolution.
- Experience supporting an enterprise environment with a large end-user population (ideally 1,000-2,000+ users).
- Ability to split responsibilities between deskside support and help desk support (approximately 50/50).
- Strong customer service skills, professionalism, and the ability to communicate technical information clearly to non-technical users.
- Proven ability to prioritize tasks, manage multiple tickets, and work effectively in a fast-paced environment.
Preferred Qualifications (Nice to Have)- Basic Windows 11 troubleshooting experience.
- CompTIA A+ certification (preferred, not required).
- Computer Science degree or related education (nice to have, not required).
Key Competencies- Excellent problem-solving and root-cause troubleshooting
- Strong end-user communication and empathy
- Dependability and ownership of ticket resolution
- Ability to operate effectively in an enterprise support model
- Clear, thorough ticket documentation and process adherence
Job Type & LocationThis is a Contract position based out of Anderson, SC.
Pay and BenefitsThe pay range for this position is $20.00 - $27.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Anderson,SC.
Application DeadlineThis position is anticipated to close on Feb 7, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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