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Business Analyst

Boston, MA, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

USD $60.00 - 63.00 per hour

Fitment

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Job Details

Skills

Mergers and Acquisitions
Business Process
Service Delivery
Collaboration
Requirements Elicitation
Customer Service
Process Flow
User Stories
Use Cases
Quality Assurance
Scrum
Sprint
ADA
Privacy
Data Migration
Test Plans
Test Scripts
Test Scenarios
Acceptance Testing
Technical Support
End-user Training
Regression Testing
Knowledge Transfer
Standard Operating Procedure
Training
Dashboard
Analytics
Decision-making
Data Quality
Master Data Management
Continuous Improvement
Information Systems
Business Administration
Workflow
Process Analysis
Agile
Salesforce.com
ADO
JIRA
Middleware
Data Governance
Accessibility
Public Sector
Accountability
Stakeholder Engagement
Process Improvement
Optimization
Data Analysis
Reporting
Regulatory Compliance
Documentation
Communication
Customer Relationship Management (CRM)
TCM
DICE

Summary

JOB TITLE: Business Analyst
JOB LOCATION: Boston MA
WAGE RANGE*: $60-$63
JOB NUMBER: Client-27-1030-0P100-0P110-131037

JOB DESCRIPTION:

The Salesforce Business Analyst at Massachusetts Department of Transportation supports the agency's mission by analyzing business processes and delivering technology solutions within Salesforce. This role partners with transportation, operations, and administrative teams to improve service delivery, streamline workflows, and enhance data-driven decision-making across the Commonwealth.

Key Responsibilities

Collaborate with MassDOT divisions (e.g., Highway, Rail & Transit, RMV) to gather, analyze, and document business, functional, and technical requirements through stakeholder interviews, workshops, and discovery sessions
Lead requirements gathering sessions with business users, subject matter experts, and cross-functional teams to identify business needs, pain points, process improvements, and system enhancement opportunities
Analyze current processes related to transportation services, permitting, customer service, and internal operations to identify gaps, inefficiencies, and opportunities for automation and optimization
Create and maintain user stories, process flows, user stories, use cases, and acceptance criteria
Facilitate backlog grooming/refinement sessions with product owners, business stakeholders, developers, and QA teams to prioritize enhancements, clarify requirements, and ensure readiness for development sprints
Work closely with Agile/Scrum teams during sprint planning, grooming, and review sessions to ensure alignment between business requirements and technical solutions
Translate requirements into Salesforce solutions including custom objects, flows, validation rules, reports, dashboards, and workflow automations
Ensure solutions comply with state regulations, accessibility standards (e.g., ADA), security policies, and data privacy requirements
Work with developers, system administrators, architects, and third-party vendors to implement system enhancements, integrations, and data migration activities
Develop and execute User Acceptance Testing (UAT) strategies, test plans, test scripts, and test scenarios to validate business requirements and system functionality
Coordinate and facilitate UAT sessions with end users and stakeholders, document defects/issues, track resolutions, and obtain business sign-off prior to production deployment
Provide post-implementation support by troubleshooting issues, validating fixes, and ensuring successful adoption of new system functionality
Develop user training materials, regression test suite, knowledge transfer documentation, and standard operating procedures (SOPs), and provide ongoing training and support to MassDOT staff
Create dashboards, reports, and analytics to support operational monitoring, compliance tracking, and executive decision-making
Assist with data quality initiatives, master data management, system governance, and continuous process improvement efforts

Required Qualifications

Bachelor's degree in information systems, Business Administration, Public Administration, or related field
7+ years of experience as a Business Analyst, preferably in government or public sector IT
Hands-on experience with Salesforce (configuration, reporting, workflows)
Strong understanding of business process analysis and documentation
Experience working in Agile or hybrid project environments
Excellent communication skills, especially with non-technical stakeholders

Preferred Qualifications

Salesforce certifications (e.g., Administrator, Business Analyst)
Experience with government systems, public sector data, or transportation-related services
Familiarity with tools such as:
- ADO
- Jira
Knowledge of integrations (APIs, middleware) and data governance practices
Experience supporting accessibility compliance and public-facing applications

Key Competencies

Public sector awareness and accountability
Stakeholder engagement across diverse departments
Process improvement and service optimization
Data analysis and reporting
Regulatory and compliance sensitivity
Clear documentation and communication

Impact of the Role
This position plays a critical role in improving how MassDOT delivers services to residents-enhancing transparency, efficiency, and responsiveness through modern CRM capabilities.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

#Dice

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxtcml
Position Id: 26-01021
Posted 3 hours ago

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