Production Support Engineer - San Francisco, CA

Role: Software Engineer Production Support (Java, Azure, Spark)

Location: Bay Area, CA (Onsite)

Job Summary:

We are seeking a skilled Software Engineer with strong production support experience and a solid background in Java, Azure, and Apache Spark. The ideal candidate will be responsible for maintaining, troubleshooting, and enhancing large-scale applications in a cloud-based environment, ensuring high availability and performance of production systems.

Key Responsibilities

• Provide production support for mission-critical applications, including incident management, root cause analysis, and timely resolution of issues
• Monitor application health, performance, and system reliability in production environments
• Develop, maintain, and enhance backend services using Java
• Work with Apache Spark for data processing, analytics, and large-scale batch/stream processing
• Deploy, manage, and support applications on Microsoft Azure (App Services, Azure Functions, Storage, Monitoring, etc.)
• Collaborate with DevOps, QA, and business teams to ensure smooth releases and minimal production issues
• Implement fixes, patches, and performance improvements with minimal downtime
• Create and maintain documentation, runbooks, and operational procedures
• Participate in on-call rotations and provide off-hours support when required

Required Skills & Qualifications

• Strong hands-on experience in production support for enterprise applications
• Proficiency in Java (Spring/Spring Boot preferred)
• Solid experience with Apache Spark (Spark SQL, DataFrames, batch/streaming jobs)
• Hands-on experience with Microsoft Azure cloud services
• Experience with logging, monitoring, and alerting tools
• Strong troubleshooting and debugging skills in complex distributed systems
• Familiarity with CI/CD pipelines and DevOps practices
• Excellent communication skills and ability to work in a fast-paced environment.