Mail Engineer

Job#: 3029743

Job Description:
Mail Engineer

Location: Washington, D.C. (Hybrid)

Employment Type: Contract

Role Overview

We are seeking a Mail Engineer to perform software engineering functions, including the design, development, testing, troubleshooting, and debugging of software programs for enhancements and new software-intensive systems. This role involves applying appropriate principles, standards, and tools throughout the software development life cycle. The position requires working cooperatively with various service and engineering teams to ensure customer service and availability of Mail and MDM services.

Key Responsibilities

• Design, configure, integrate, test, release, maintain, and support Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, and Google Workspace.
• Manage incident requests and restorations based on urgency, impact, and priority, ensuring adherence to Service Level Agreements.
• Coordinate the change and release of Mail and MDM services, including patches and upgrades in production environments.
• Ensure timely fulfillment of service requests for role-based access, permissions, and functionality.
• Follow critical incident, event, and problem management processes to troubleshoot and restore services.
• Troubleshoot, perform root cause analysis, and apply resolutions with IT teams and third-party vendors.
• Assess security vulnerabilities and implement remediation to reduce threats and risks.
• Assess and report on performance, access, licensing, and capacity, recommending solutions as needed.
• Create, update, and maintain designs, architectures, standard operating procedures (SOP), and knowledge articles.
• Participate in a 24/7 on-call support rotation.

Required Qualifications

• A BS degree with 8-12 years of relevant experience or a Master's degree with 6-10 years of relevant experience is typical for this role. A Doctorate in a technical domain may also be considered.
• 8+ years of experience supporting Enterprise Messaging Services is required.
• Proven experience with the design, configuration, integration, testing, and support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, OneDrive for Business, and Microsoft Security & Compliance.
• Must have Google Workspace engineer experience.

Preferred Qualifications

• Ability to maintain an effective customer relationship and manage workload with leadership and end-users.
• Experience serving as a cohesive team member and a change agent.
• Certified in Microsoft O365 or equivalent.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Compensation & Benefits

The pay rate for this position is between $45.00/hr and $51.50/hr.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.