Technology Solutions Field Services Associate (Helpdesk / Desktop)

Overview:

Our client, a Global Fortune 50 organization and one of the world s largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Technology Solutions Field Services Associate (Helpdesk / Desktop).

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: The Woodlands, TX 77380

*** Duration: 3 months contract w/ possibility of extension or conversion to FTE role

Notes:

• Pay Rate: $28.00/hr on W2.
• Hybrid role (onsite frequency TBD, as needed).
• Work schedule (days & time): Mon Fri, 8-hour shift between 6:00am and 6:00pm.

Description:

• Maintain and coordinate distribution of technology hardware and software to customers.
• Facilitate intake, shipment, and deployment of hardware and peripherals for new implementations, repairs, and refurbishments.
• Manage inventory levels, including ordering, tracking, and restocking in coordination with procurement and internal stakeholders.
• Collaborate with Customer Support, Account Management, Implementation, and Project teams to ensure timely service delivery.
• Partner with Product and Operations teams to understand hardware and application integration dependencies and contribute to inventory management solutions.
• Provide high-quality ( white glove ) customer service and first-line technical support.
• Perform receiving, testing, storing, order fulfillment, packaging, and shipping of equipment.
• Prepare and deploy customer bundles accurately and efficiently for installations.
• Coordinate break-fix services with customers and third-party vendors.
• Track equipment orders, deliveries, and vendor inventory flow, including onboarding new equipment into systems.
• Test new and returned equipment to ensure functionality and compliance with quality standards.
• Process returns and update customer equipment records and profiles.
• Analyze inventory data and generate reports for internal stakeholders.
• Maintain a clean, organized, and safe work environment with proper equipment storage.
• Document support requests, troubleshooting steps, and escalate issues when necessary.
• Provide mentorship and guidance to Tier 1 support agents.
• Support applications across multiple devices and operating systems (desktops, laptops, tablets, smartphones).
• Collaborate with internal teams, client IT, and vendors to resolve incidents end-to-end.
• Conduct in-depth hardware troubleshooting and develop/update knowledge base documentation.
• Ability to lift and carry equipment (up to 40 lbs regularly, 50 75 lbs for short distances).

Qualifications:

• Degree or equivalent, or 2+ years of relevant experience.
• Desktop and/or Help Desk experience.
• Ability to type while communicating with customers.
• Understanding of Windows operating systems, PC imaging, networking, and hardware troubleshooting.
• Strong communication and organizational skills, with attention to detail and ability to prioritize responsibilities and meet deadlines.
• Ability to communicate technical issues to non-technical users.
• Strong critical thinking and problem-solving skills with the ability to work independently with minimal guidance.
• Knowledge of procedures, utilities, and program scripts.
• Ability to manage incidents and requests in a fast-paced environment.
• Ensure consistency in documentation practices aligned with business partners and stakeholders.
• Desire to work in a fast-paced, organized, and positive environment.
• Core skills include critical thinking, problem-solving, customer service, and ticket/case management.

Preferred Skills:

• Healthcare experience.
• In-the-field Clinical experience in Nursing, Coding, Pharmacy, Laboratory, etc., highly desired.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder Sat Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.