IT SupportTechnician

Baltimore, MD, US • Posted 1 day ago • Updated 7 minutes ago

Contract W2

Travel Required

On-site

Fitment

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Job Details

Skills

Troubleshooting
upgrading
installing
maintaining device software

Summary

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

IT Support Technician
Duration: 6+ months Contract but could be indefinite

Baltimore County - MD - onsite - Travel is a part of this position's duties.

Hours and Location

Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
Workdays are M-F. No holiday pay or school closing pay will be paid.
Travel is a part of this position's duties.

Interview

Interviews will be held virtual.
Resumes submitted will be reviewed by the hiring team.

Employee Requirements

All candidates must present a fingerprint card indicating they passed their background check.
Must be able to work onsite and travel between multiple locations
Duration of the assignment is a minimum of 6 months but could be indefinite.

Responsibilities:

Communicate effectively with all levels of customers including administrators, staff, students and vendors
Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
Installs and configures supported device operating systems
Performs routine diagnostics and maintenance with multiple operating systems
Installs and configures applications and other supported software packages
Tests new releases for supported systems
Performs network support and troubleshooting duties
Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
Troubleshoots hardware and software issues
Assists teachers with resolving device related problems
Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
Coordinates with vendors when necessary
Participates as team member on small and/or large projects
Records activities in the work order system
Updates/Creates internal supported system documentation

Required Skills:

Associates Degree in a related technology area
Minimum of three (3) years' experience installing, upgrading, troubleshooting and maintaining device software
Knowledge of Windows and Apple hardware and software platforms
Ability to perform technical tasks with minimal supervision
Must be able to follow oral and written directions
Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
Ability to lift 50 pounds and climb a ladder

Desired Skills:

Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.

Best Regards,

Mateenuddin

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10217412
Position Id: 2026-42327/79316
Posted 1 day ago

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IT SupportTechnician

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Job Details

Skills

Summary

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