CXone IVA Developer

Remote • Posted 20 hours ago • Updated 4 hours ago

Contract W2

Contract Independent

Contract Corp To Corp

Remote

Depends on Experience

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

NICE CXone Studio
IVA workflows
Customization & Integration
Design and development
IVR and Voice systems
APIs and integration
CCaaS

Summary

CXone & IVA Development and Implementation Specialist

Key Responsibilities:

Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions.
Configure IVR, ACD, and routing strategies tailored to business needs.
Develop and maintain omnichannel experiences (voice, chat, email, SMS).

System Integration

Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors.
Collaborate with IT and business teams to ensure secure and scalable integrations.
Support real-time and batch data exchange between CXone and backend systems.

Project Execution

Lead end-to-end implementation projects including requirement gathering, design, testing, and deployment.
Create and maintain technical documentation and configuration guides.
Ensure compliance with security and data governance standards.

Support & Optimization

Monitor system performance and troubleshoot issues across IVA and integrations.
Continuously optimize call flows and routing logic based on analytics and feedback.
Provide training and support to internal teams on CXone features and best practices.

Qualifications:

5+ years of experience in contact center technology implementation, with 2+ years in NICE CXone.
Hands-on experience with IVA design, and CXone Studio.
Strong understanding of RESTful APIs, webhooks, and integration patterns.
NICE CXone certifications (e.g., CIP, IVA, Studio) preferred.
Excellent communication, documentation, and stakeholder management skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10200946b
Position Id: 8930429
Posted 20 hours ago

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