Desktop Support Analyst

Description

***100% onsite, Monday-Friday, in Gaylord, MN****
Robert Half has a client with a permanent opening on their desktop support team in their Gaylord, Minnesota location. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to provide vital IT support across both office and production environments. The ideal candidate will possess strong technical skills, a proactive approach to problem-solving, and the ability to deliver outstanding customer service.
Responsibilities: Offer daily IT support to users in office and manufacturing settings, ensuring minimal disruption to operations. Standard Windows 10/11 and Office 365 environment for tier 1 & 2 support. Monitor, log, and resolve technical issues using the Service Management system. Analyze recurring problems, determine root causes, and implement effective long-term solutions. Provide detail-oriented and courteous customer support to both internal and external stakeholders. Configure, deploy, and maintain enterprise endpoint devices to ensure operational efficiency. Conduct regular system maintenance and adhere to established IT policies and procedures. Stay adaptable to evolving priorities and emerging technologies in a fast-paced environment. Assist with creating and managing IT-related budgets to support organizational needs. Travel domestically up to 10% to provide onsite support when required.
ANYONE INTERESTED IN FURTHER DETAILS SHOULD CONTACT ROBERT BROMMEL AT .

Requirements

Associate degree in a technical field, relevant certifications, or equivalent experience.
Minimum of 2 years of IT support experience, preferably in a manufacturing environment.
In-depth knowledge of PC hardware and Microsoft Windows operating systems.
Proficiency with tools such as Active Directory, O365, and Windows 10.
Familiarity with manufacturing technologies like label printers, handheld devices, and scanners.
Understanding of networking, servers, databases, and enterprise systems.
Excellent troubleshooting, documentation, and communication skills.
Ability to work independently while collaborating effectively with cross-functional teams.

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