Description We are looking for an experienced Tier 2 IT Support Analyst to provide advanced technical assistance. This role involves managing escalated IT issues, root cause analysis to resolve issues, project work and supporting various devices and software platforms.
Responsibilities
- Provide Tier 2 support for desktops, applications, and end-user systems
- Resolve escalated issues and troubleshoot complex technical problems
- Administer Active Directory, Microsoft 365, Azure, and Intune
- Support and maintain audio-visual systems, IP cameras, and VoIP technologies
- Support public safety technology including Cradlepoint modems and Axon Fleet 3
- Use and manage ITSM tools
- Assist with hardware and software installations and asset tracking
Interested candidates should submit resumes to sally.lander@roberthalf(.com) or contact Sally Lander at .
Requirements Minimum of 2 years of experience in Tier 2 IT support roles.
Proficiency in Active Directory/ EntraID administration and management.
Strong knowledge of computer hardware and deskside support processes.
Familiarity with Microsoft Windows 10/11 operating systems.
Basic troubleshooting skills for IT systems and devices.
Ability to work independently while also collaborating effectively within a team.
Office-based role with occasional travel between sites.
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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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