Apply Now

Help Desk Technician

San Diego, CA, US • Posted 1 hour ago • Updated 1 hour ago

Full Time

On-site

USD $120,001.00 - 160,000.00 per year

SAIC

Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

Help Desk
Adobe AIR
Knowledge Base
Standard Operating Procedure
Tier 2
Repair
Computer Hardware
Reporting
Documentation
Apache Hadoop
Apache HBase
Apache Accumulo
Apache Spark
Apache Kafka
Python
Secure Shell
TLS
Encryption
Security Clearance
Science
Information Systems
Computer Science
Technical Support
Tier 1
Security+
Critical Thinking
Conflict Resolution
Problem Solving
DNS
Dragon NaturallySpeaking
DHCP
Kickstart
LDAP
Kubernetes
Red Hat Linux
Grafana
Cloud Security
System Documentation
Scripting
Windows PowerShell
Bash
Provisioning
Terraform
Ansible
Puppet
Progress Chef
Operating Systems
Microsoft Windows
Linux
IPS
Switches
Management
Authentication
DoD
Internal Communications
Integrated Circuit
IC
IO
Research
Network
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2612327

Location: San Diego, CA, US

Date Posted: 2026-05-08

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position is on-site in San Diego, CA.

Work directly with customers in a technical role
Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure.
Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches)
Configure and manage DOD and IC standard distributed authentication services
Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies.
Perform regular file archival and purge, as necessary.
Create, change and delete user accounts per request.
Repair and recover from hardware or software failures for multiple sites.
Work with internal development teams, to report and resolve bugs, request feature enhancements, and address product-related issues on Linux platforms
Contribute technical content and tutorials to product documentation
Familiarity with distributed systems like Hadoop, HBase/Accumulo, Spark and Kafka
Experience with Puppet, Ansible, Terraform, Bash, Powershell, and Python tools
A strong understanding of security concepts, best practices and how to apply them, such as Secure Shell, public key encryption, access credentials, certificates, TLS, and data encryption to include Department of Defense and Intelligence Community security policies/processes

Qualifications

U.S. citizenship and an acitve TS/sCI clearance.
Bachelor of Science in Information Systems, Information Technology, Computer Science, or related field.
2+ years of experience with implementation and understanding of Engineering principles in a professional environment.
A minimum of 2-3 years of progressive IT support experience, with at least 2-3 years in a Tier 1 or a similar role with a focus on Linux environments.
IAT Level 1 (CompTIA Security + and OS/Computing Environment certification).
Experience maintaining, configuring, operating and troubleshooting electronic computer interface systems and network equipment.
Knowledge of U.S. Government computers, networks, and security beneficial.
Past experience administering server-side technology and networked computing systems.
Critical thinking and problem-solving skills.
Patient and professional demeanor, with a can-do attitude.
Familiarity with DNS / DHCP / Kickstart / LDAP / Kubernetes / Red Hat 7&8 / Windows 10 / ACAS / Rancher / Grafana / Cloud Security Gateway.
Maintain and update system documentation.
Willingness to learn new technologies.
Ability to surge hours worked through events.
Able to create simple scripts (i.e. powershell or bash).
Ability to automate installation, configuration, and provisioning using Infrastructure as Code tools like Terraform, Ansible, Puppet, and Chef.
Ability to configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
Ability to configure and manage DOD and IC standard distributed authentication services.
Advantageous to have knowledge of DOD and IC network infrastructures.
Knowledge of Joint IO Range, Defense Research and Engineering Network, and other similar environments beneficial.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2612327
Posted 1 hour ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk Tier2 Technician

San Diego, California

•

Today

Job ID: 2612329 Location: San Diego, CA, US Date Posted: 2026-05-07 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians

Full-time

USD 120,001.00 - 160,000.00 per year

Help Desk Tier 3 Systems Lead

San Diego, California

•

Today

Job ID: 2612353 Location: San Diego, CA, US Date Posted: 2026-05-08 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involv

Full-time

USD 80,001.00 - 120,000.00 per year

Senior Network Engineer

San Diego, California

•

Today

Job ID: 2611031 Location: San Diego, CA, US Date Posted: 2026-04-06 Category: Information Technology Subcategory: Network Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 25% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_REMOTE Description SAIC is seeking a TACNET CB-ISEA Senior Network Engineer (Fleet Support) to join our team in San Diego, CA. This role is REMOTE but MUST BE LOCAL TO AREA due to

Full-time

USD 80,001.00 - 120,000.00 per year

AI and ML Engineer

San Diego, California

•

Today

Job ID: 2612376 Location: San Diego, CA, US Date Posted: 2026-05-08 Category: Software Subcategory: SW Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an experienced Senior AI/ML Engineer to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position is o

Full-time

USD 200,001.00 - 240,000.00 per year

Search all similar jobs