Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Tarrytown, New York on a contract basis with the potential for a permanent position. This position supports employees across office and remote settings by resolving day-to-day technical issues, preparing end-user devices, and maintaining a dependable support experience. The ideal candidate brings a service-oriented mindset, strong troubleshooting ability, and a disciplined approach to documentation, user support, and security-focused IT practices.

Responsibilities:
Provide technical assistance for employees working both on-site and remotely, diagnosing and resolving hardware, software, and access-related issues.
Prepare and deploy laptops through Microsoft 365 Autopilot, ensuring devices are configured properly for end users.
Coordinate employee setup and separation activities by handling onboarding and offboarding tasks with accurate records and appropriate access controls.
Contribute to IT security efforts by supporting user awareness initiatives and assisting with security-related tools, including KnowBe4.
Route complex or unresolved incidents to higher-level support teams while adhering to service expectations and response timelines.
Maintain detailed and accurate records of support requests, user communications, troubleshooting steps, and final resolutions within the ticketing platform.
Follow up with users after issue resolution to confirm functionality, address remaining concerns, and promote a positive support experience.

Requirements

Hands-on experience supporting desktop and help desk environments in a structured setting.
Working knowledge of Active Directory for user account and access support.
Proficiency with Microsoft Windows, including Windows 10 troubleshooting and end-user support.
Ability to perform basic technical troubleshooting across hardware, software, and connectivity issues.
Experience working with service desk or help desk ticketing systems and documenting support activity clearly.
Strong communication skills with the ability to assist users in both on-site and remote environments.
Organized approach to task management, documentation, and adherence to support processes and service levels.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.