Delivery Manager

Role :Delivery Manager Role

Location : St Louis, MO

Type :- Full Time

For this role, we specifically need someone who can walk the floor, engage stakeholders proactively, and drive consultative

selling in addition to delivery oversight. Pure domain or content profiles will not fit.

Prioritize candidates with strong payments experience plus clear delivery experience and onfloor stakeholder engagement capability.

Client Relationship

• Lead weekly and monthly governance reviews with Customer -status, risks, decisions, and roadmap alignment
• Identify and develop expansion opportunities within the engagement -new SOWs, scope additions, and capability demonstrations

Delivery Accountability

• Own end-to-end delivery health across all active SOWs -quality, velocity, SLA adherence, and milestone tracking
• Manage escalations swiftly and visibly
• Work closely with the India delivery team and US-based technical leads to maintain delivery rhythm and resolve blockers
• Drive the onboarding and ramp plan for new team members joining the engagement -ensure they meet Customer s standards before client exposure

Program Governance

• Maintain the engagement health dashboard -RAG status, financials, headcount, and forecast
• Own the SOW scope boundary -track change requests, flag scope creep early, and coordinate with the Engagement Director on commercial implications
• Ensure all Customer compliance, security, and access requirements are met for the full delivery team
• Coordinate with the Project managers, PMO Lead on reporting, RAID logs, and action tracking

People and Team

• Partner with HR and recruitment on onboarding, retention, and performance of client-facing team members
• Represent the India team's work credibly to Customer -translate offshore delivery into client-visible outcomes

Account Growth and Mining

• Proactively identify whitespace within the account -new business units, adjacent teams, and unmet technology needs that Mphasis can address
• Collaborate with Mphasis pre-sales and solutions teams to shape and respond to new opportunities within the account

Skillset

• 15 to 20 years of overall IT experience, with at least 10 plus years in client-facing delivery management roles
• Prior experience managing large-scale technology delivery engagement for Fortune 500 clients -financial services or payments strongly preferred
• Proven track record of managing distributed India-US delivery teams
• Strong understanding of payments technology -card networks, payment processing, digital payments, or adjacent domains
• Excellent executive communication skills -comfortable presenting to C-level and VP-level stakeholders at a sophisticated client.
• Candidate must be based in or willing to relocate to St. Louis, Missouri

Strong Preference

• Familiarity with MSA-level contract management and SOW governance
• Experience managing a bench-to-billing ramp -identifying, onboarding, and deploying large teams under time pressure
• GitHub Copilot or AI-assisted development delivery experience

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.