"Role: Director - Transformation (Testing Quality Services)
Location: Remote (USA)
Full Time
Roles and Responsibilities
The Transformation Director is a senior leadership role responsible for defining and governing the end to end transformation strategy across Testing Services. This role is accountable for establishing the transformation vision, roadmap, standards, and outcomes, while partnering with delivery teams who execute the transformation initiatives across Maintenance
Operations (M O) accounts, investment projects and Design, Development
Implementation (DDI) transformation needs as required.
Key Responsibilities
Define and own the enterprise transformation strategy, roadmap, milestones, and success criteria across Testing Services.
Establish transformation priorities aligned to business objectives, service commitments, and continuous improvement goals.
Define transformation communication and change adoption strategy across delivery organizations.
Define transformation success metrics (e.g., process definition and implementations, quality, productivity, automation AI implementation,, talent refresh, ALM adoption, process compliance, efficiency gains).
Drive clarity of roles, responsibilities, and decision rights across transformation and delivery teams.
Define and Drive continuous improvement through metrics, data driven insights, maturity assessments, and quality audits.
Ensure execution aligns with approved transformation plans, timelines, and quality standards.
Define/enhance and maintain the high level RACI model governing transformation activities across GW and other partner stakeholders Ensure RACI alignment is consistent with agreed contractual responsibilities and governance forums.
E2E STLC Processes definition and ensure structured rollout of processes, playbooks, frameworks/accelerators. training, tool adoption, and capability enablement initiatives.
Ensure transformation activities are sequenced and integrated with active programs without negatively impacting delivery.
Ensure transformation initiatives enable improved efficiency, quality, and measurable outcomes across programs.
Establish governance cadence for performance tracking, reporting, and benefits realization.
Monitor adoption metrics and address resistance through targeted interventions.
Monitor execution progress, risks, and dependencies across multiple programs, ensuring timely resolution and escalation as needed.
Partner with TMO, Delivery Leadership, Process and Technology COEs, and vendor partners to align transformation with ongoing delivery commitments.
Provide executive level updates on transformation progress, risks, and outcomes.
ALM usage optimization and governance (tracking, reporting, and lifecycle adherence)
Automation expansion and maturity uplift (frameworks, coverage, and adoption)
Serve as the primary escalation point for transformation related risks, issues, and dependencies.
Required Experience
Qualifications
15+ years of experience in testing, quality engineering, technology delivery, including atleast 2 large scale transformation programs
15+ yrs of experience in Quality Engineering/Testing Delivery ownership delivering outcomes on productivity, quality and cost.
Min 5 yrs in Healthcare with Medicaid programs is preferred
Proven experience defining and governing enterprise transformation strategy
Strong understanding of testing lifecycle (STLC), process definitions, automation, ALM tools, TMMi Model and operating model transformation
Experience working in multi vendor environments with clearly defined RACI based delivery models
Demonstrated leadership in driving change management, adoption, and continuous improvement
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