Job Title
Technical Business Analyst (Web Portal & Data Platform)
Overview / Summary
HTC is seeking a Technical Business Analyst to support the delivery of the Public Health Data Portal Expansion, including a public-facing Data Explorer, a secure Admin Portal, and the supporting data platform. This role involves working closely with stakeholders and delivery teams to gather, document, and manage business and functional requirements throughout the project lifecycle. The Business Analyst will play a key role in aligning stakeholders, technical teams, and project milestones through structured documentation and collaboration.
Key Responsibilities
Requirements Elicitation & Functional Analysis
- Lead requirements elicitation workshops, discovery sessions, and stakeholder discussions
- Translate business requirements into functional specifications, user stories, and acceptance criteria
- Clarify business rules, workflows, data definitions, indicator hierarchies, and user expectations
- Identify gaps, ambiguities, dependencies, and risks in requirements and escalate as needed
Documentation & Traceability
- Maintain a requirements traceability matrix across project milestones
- Produce and maintain process flow diagrams, use cases, functional design documents, and workflows
- Document indicator hierarchies, data definitions, filter logic, configurations, and integration requirements
- Document suppression policies, data dictionary details, branding standards, and calculation logic
- Ensure requirements remain organized, current, and aligned throughout project changes
Delivery Support & Cross-Functional Collaboration
- Collaborate with project, architecture, development, data, QA, and DevOps teams
- Support sprint planning and backlog refinement, including prioritization and acceptance criteria
- Review delivered features to ensure alignment with documented requirements
- Act as the functional liaison between stakeholders and the delivery team
UAT & Stakeholder Review Support
- Facilitate UAT sessions and define test scenarios
- Manage feedback, issue tracking, and stakeholder review cycles
- Document change requests and assess impact on scope and timeline
- Prepare deliverables for formal review and milestone acceptance
Required Qualifications
- 7+ years of experience as a Business Analyst on web-based or data platform projects
- Experience leading requirements elicitation and stakeholder workshops with government or enterprise clients
- Strong ability to translate business needs into functional requirements, user stories, and acceptance criteria
- Experience with requirements traceability matrices, process flows, use cases, and functional design documents
- Hands-on experience with Agile tools such as Azure DevOps, Jira, or Confluence
- Strong facilitation and communication skills across business and technical teams
- Experience identifying requirement gaps, ambiguities, and change impacts
- Experience supporting UAT, stakeholder reviews, and functional validation
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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