MuleSoft Developer || Charlotte, NC (Need locals to Charlotte) || 6 months

## Need locals to Charlotte & Must be authorized to work in the U.S. without sponsorship ##

Client : TCS
Location: Charlotte, NC (Need locals to Charlotte)
Duration: 6 months
Max Pay Rate: CTC Rate: $60 || W2 Rate: $55 DOE

Must be authorized to work in the U.S. without sponsorship
** Only Associates who are local to Charlotte are encouraged to apply as there might be in-person interview

Position Objective:
As a Senior Support Analyst (Integration), you will be responsible for managing and supporting custom API solutions, API Platform management, and solutions integration for the organization. This role requires technical expertise, problem-solving skills, communication abilities, and adaptability to fast-paced environments.

Position Responsibilities:

• Provide advanced technical support to resolve complex issues related to integrations, including diagnosing and troubleshooting system errors and performance issues.
• Work closely with developers to understand the root causes of issues and implement effective solutions.
• Manage integrations with other systems and tools to ensure seamless data flow and process automation.
• Provide expert support to end-users, troubleshoot issues, and resolve technical challenges promptly.
• Leads initiatives to monitor and improve the reliability, stability, and performance of the systems with focus on end user experience and availability.
• Proactively catch and remediate potential issues to avoid end user impact.
• Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.
• Respond to major incidents and demonstrates the skills to identify and solve issues quickly to avoid financial losses.
• Participate in root cause analysis and identify process to remediate future outages by providing interim or permanent fix.
• Manage day to day incidents, including daily health checks, work closely with team and business partners to provide resolution and conduct follow ups. Escalates problems to appropriate teams as necessary.
• Assist with deployments and oversee the move-over process, ensuring minimal disruption to daily operations
• Develop and deliver knowledge documents and shares knowledge with the team.
• Provide 24x7 support and participate in on call rotation for critical production systems..

Requirements:
Education & Experience:

• Bachelor’s degree in computer science or other relevant engineering field.
• 5 – 8 plus years of relevant, hands-on experience as an Integration Engineer with 3 years of experience with developing or supporting Mulesoft API or other relevant technologies.
• Preferred experience in Mulesoft Anypoint Platform, including API management, data transformation, and flow design.
• Knowledge of associated technologies such as Java, XML, JSON, and REST APIs.
• Proven ability to conduct root cause analysis and troubleshoot complex integration issues effectively.
• Understanding of industry standard system architecture and system management tools.
• Experience in Agile/Scrum development cycle environments.
• Excellent communication and collaboration skills to work effectively with diverse teams.
• Preferred experience in building monitoring and alerting dashboards using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. and other site reliability best practices concepts.