Help Desk Services

Farmington Hills, MI, US • Posted 1 day ago • Updated 1 day ago

Full Time

On-site

$40+

Ikon Software Services

Fitment

Dice Job Match Score™

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Job Details

Skills

Asset Management
CAT5
Cabling
Cisco
Cisco Certifications
Computer Hardware
Dell
Disk Imaging
Distribution
English
Ethernet
Fluency
Hardware Management
Help Desk
Management
Microsoft
Microsoft Exchange
Microsoft SCCM
Microsoft Servers
Microsoft SharePoint
Microsoft Windows
Multi-factor Authentication
Network Cabling
Network+
Print Management
Printers
Printing
Recovery
Scheduling
Scripting
ServiceNow
Testing
VMware

Summary

Handles hardware/software installs, AD/O365 troubleshooting, repairs, asset tracking.

ertifications: MS Cert Assoc/Expert, Cisco CCNA/CCNP, VMWare VCTA (or equivalent).
General: Certified in Microsoft servers/Windows desktops/apps beyond basic level.
Experience: 3+ years advanced troubleshooting in campus environments.

Required Skills by Responsibility

Active Directory/Entra ID:
- Join computers to AD; manage OU structure.
- Modify/delete computers; Local Admin Password Solution.
- User password changes/account unlocks.
- Group membership changes (Distribution/Security/365 Groups).
SCCM/Intune:
- Desktop imaging; notify System Ops for drivers/issues.
- Troubleshoot auto software deployments with System Ops.
Microsoft O365 Services:
- Identity mgmt (MFA reset/troubleshooting).
- SharePoint/Exchange/Teams troubleshooting.
Computer Repairs:
- Simple part replacement
- Coordinate Dell service calls.
Desktop Peripherals/Accessories:
- Monitors, docking stations, desk phones.
- Printers, headsets, external drives, keyboards/mice.
Asset Management:
- Asset tagging/tracking.
- Lifecycle replacement scheduling.
End-User Data:
- File recovery (Shadow Copy).
- File transfers.
Print Management:
- Print queues; secure printing.
- Printer hardware maintenance.
Windows Upgrades:End-user device Windows upgrades.
Ethernet Cabling:
- Terminate RJ45 jacks/CAT5/6 patch panels.
- Create straight-thru/crossover cables.
- Use Fluke ethernet testing tools.

One or more of the following basic technical certifications or equivalent: A+, MS Cert MS365 Fundamentals, Network+". 1+ years triage; scripts; Windows OS/O365 basics, password resets, printers. Fluent English; ServiceNow logging; closed-loop process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10335973
Position Id: 14
Posted 1 day ago

Company Info

About Ikon Software Services

A passion for client service is a key element of our culture and our success. Our sole mission is to make our clients successful. You can be assured that when you deal with a team from IKON you will get a team willing to do whatever it takes to ensure your success. We win you win.

Ikon Software Services is a Michigan based SBA certified 8(a) small business focused on providing DevSecOps and Cloud Engineering Solutions to the federal government, non-profit and commercial organizations.

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