ServiceNow Business Analyst

ServiceNow Functional Consultant / Business Analyst

Location: Dallas, TX (Onsite)

Key Responsibilities

• Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
• Facilitate workshops and stakeholder meetings to define business processes and solution requirements.
• Translate business needs into functional specifications, user stories, and acceptance criteria.
• Collaborate with architects, developers, QA teams, and business stakeholders throughout the project lifecycle.
• Support ServiceNow platform implementations, configurations, integrations, and process improvements.
• Develop training materials, job aids, and user guides for deployed ServiceNow solutions.
• Conduct training sessions and workshops for end users and administrators.
• Support knowledge transfer to internal teams to ensure long-term platform sustainability.

Required Qualifications

< data-start="926" data-end="941">Experience

• 10+ years of experience as a ServiceNow Functional Consultant or Business Analyst in a ServiceNow-driven environment.
• Proven experience delivering large-scale ServiceNow implementations for enterprise clients, preferably in telecom, technology, or other regulated industries.
• Hands-on experience with one or more ServiceNow product lines: ITSM, ITOM, HRSD, CSM, SPM, or FSM.
• Experience working in Agile/Scrum delivery environments with cross-functional teams.

< data-start="1410" data-end="1431">Technical Skills

• Strong understanding of ServiceNow platform architecture, data model, and core configuration tools (Studio, Flow Designer, Service Portal, etc.).
• Proficiency in writing functional and technical specifications, test scripts, and process documentation.
• Familiarity with ITIL processes and their implementation within ServiceNow.
• Experience with integration concepts such as REST/SOAP APIs and MID Server at a functional level.

< data-start="1866" data-end="1895">Soft Skills & Attributes

• Excellent communication and facilitation skills, with the ability to lead workshops with senior stakeholders.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to manage multiple priorities and deliver high-quality outcomes under tight deadlines.
• Self-motivated and capable of working independently in an onsite environment.

< data-start="2262" data-end="2292">Certifications (Required)

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in at least one ServiceNow module.