Job#: 3020356 Job Description: General Qualifications:- Must be fluent in English and Spanish.
- Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related field.
- Demonstrated proficiency in advanced analytics processes and reporting design principles; proficiency in SQL and Python.
- Ability to document, prepare and present data-driven presentations. Must be proficient in data visualization (dashboards, presentations, etc.).
- An understanding or familiarity of basic machine learning, preferably in natural language processing (NLP) is a plus.
- Ability to work with modern cloud solutions/platforms such as AWS, Azure etc.
- Understanding or familiarity with AI and Large Language Models (LLMs) is a plus.
- Familiarity with telecom domain and customer interaction transcript data a plus.
Project Related Qualifications:- We are seeking a detail-oriented and analytical Data Analyst to join our team. The successful candidate will be responsible for data annotation, model validation, reporting, and providing support to our Data Scientist in their role of designing, developing, and improving AI/ML models for the NBO project.
- Annotate conversational data from customer interactions according to predefined guidelines to ensure high-quality training data for machine learning models.
- Validate model performance by analyzing results, identifying trends, and providing recommendations for improvement.
- Generate reports on model performance, customer insights, and key metrics to support stakeholder communication and decision making.
- Collaborate with the Data Scientist & Business Stakeholders to understand project requirements and provide assistance in data preparation, cleaning, and preprocessing tasks.
- Experience working with conversational data a plus, preferably in a customer service or call center environment.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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