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Google Cloud Platform Application Technical Lead (CCaaS)

Sunrise, FL, US • Posted 16 hours ago • Updated 16 hours ago

Contract Corp To Corp

Contract W2

6 Months

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

CCaaS
Interactive Voice Response
Artificial Intelligence
ACD
Google Cloud Platform
Google Cloud
Software Development
Software Design
Virtual Private Cloud
High Availability

Summary

Job Summary

10+ years of commercial software development experience.
Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service platforms, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech capabilities.
Develop secure and resilient cloud infrastructure on Google Cloud Platform using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery. Experience with IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

Key Responsibilities

Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialers, omnichannel capabilities, and campaign management while ensuring scalable, secure, and compliant contact center operations.
Lead integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configurations, and migration from legacy contact center platforms to cloud-based solutions.
Design, develop, and maintain data pipelines, models, and datasets supporting CCaaS data platforms while ensuring data quality, reliability, security, and compliance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099677
Position Id: 9009701
Posted 16 hours ago

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Srinath Deekonda

Delivery Manager - Recruitment @ Talent Groups

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