Description
We are looking for a customer-focused Help Desk/Desktop Support Analyst to join a financial services organization in Albany, New York. This contract opportunity is ideal for an IT support specialist who enjoys diagnosing technical issues, assisting end users, and delivering dependable day-to-day support. In this role, you will handle a wide range of desktop and service desk needs while helping maintain a smooth and responsive support experience across the business.
Responsibilities:
Diagnose and resolve first-level technical issues involving Windows systems, Microsoft 365 applications, user access, and common desktop software
Administer routine Active Directory tasks such as password resets, account updates, and new user setup
Record, track, and update support incidents in ticketing platforms such as Jira, ServiceNow, or comparable systems
Provide hands-on and remote support for printers, scanners, workstations, and other end-user hardware
Route more advanced or specialized problems to the appropriate IT teams with clear notes and complete issue history
Communicate status updates, expected timelines, and resolution details to users in a clear and timely manner
Support everyday troubleshooting for endpoint devices and peripherals to minimize disruption to business operations
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00700-0013455554
- Posted 2 hours ago
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