Project manager-Cognos Server Admin
Type: Full time permanent.
Location: Hybrid-Tampa, FL.
Job Summary
We are seeking a dedicatedManager, Cognos Server Administration to join our team. In this position, you are responsible to oversee the administration, optimization, and governance of IBM Cognos environments that support enterprise-wide reporting and analytics. Reporting to the Director of Data Analytics & Reporting, this leader will manage a technical team responsible for Cognos server maintenance, platform performance, content governance, and enterprise user support. The ideal candidate will-versed in Cognos architecture and administration, has a proven track record of managing BI infrastructure teams, and is passionate about delivering scalable, secure and reliable reporting solutions. This role serves as a critical liaison between Data Analytics, IT infrastructure, and business users
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Collaborate with IT, DBAs, and Data Engineering to ensure efficient data integrations, performant queries, and reliable refresh cycles
Develop and maintain technical runbooks, documentation, and standard operating procedures for system maintenance and incident response
Drive continuous improvements in deployment pipelines, performance, and platform governance
Ensure system uptime, reliability, and performance through proactive monitoring, root-cause analysis, and capacity planning
Evaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as needed
Lead, manage, and mentor a team responsible for the administration of IBM Cognos environments, including system upgrades, patching, server configuration, and platform performance
Maintain vendor relationships (e.g., IBM, Snowflake, Rivery) and manage support tickets for Cognos platform issues
Manage and govern the deployment of pipelines for BI assets, including packages, reports, dashboards, and data modules across environments
Oversee Cognos security administration, including user provisioning, role-based access, and data source credentials
Oversee intake, privatization, and resolution of system-level support tickets, performance issues and enhancement requests
Own and manage the full life-cycleof the Framework Manager, ensuring scalability, performance, and documentation
Partner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self-service reporting
Represent the Server Administration function in cross-functional meetings and initiatives related to enterprise reporting infrastructure
Required Education and/or Experience
High school diploma or GED equivalent, required
Bachelor s degree in Information Systems, Computer Science, Engineering, or a related field
Experience with efficient distribution of reports needed by varying positions and locations within the organization
Experience with packaging data sets and data modules for efficient data query costs
Familiarity with modern DevOps practices in BI environments
Minimum 4 years of experience in IBM Cognos administration, including server configuration, performance tuning, and environment management. At least 2 years of experience managing or leading technical teams in a business intelligence or data infrastructure environment. Hands-on experience with Cognos 11.x or Cognos 12.x architecture, configuration, upgrades, and content management
Proficiency in Snowflake, Rivery (or equivalent ETL platforms), and general SQL performance optimization
Preferred Education and/or Experience
Experience supporting reporting infrastructure in a healthcare, DME, or similarly regulated industry.
Familiarity with enterprise data warehouse design (Star Schema, Snowflake Schema).
Graduate degree in Information Systems, Data Engineering, or a related field.
Prior involvement in change management, system migrations, or BI tool rollouts.
Understanding of data governance and metadata management principles.
Skills and Competencies
Ability to manage multiple projects in a fast-paced, collaborative environment
Ability to translate complex BI infrastructure requirements into actionable project plans
Deep technical knowledge of IBM Cognos system administration, performance tuning, and troubleshooting
Effectively communicate in English; both oral and written
Excellent verbal and written communication skills; ability to convey technical concepts to non-technical audiences
Experience developing standard operating procedures and documentation
Experience working within ITIL or similar support frameworks
High attention to detail and a commitment to platform reliability and user experience
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Proactive and service-oriented mindset with a desire to enable analytics at scale
Self-motivation, organized, time-management and deductive problem solving skills
Strong leadership, planning, and delegation skills
Work independently and as part of a team
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
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