SAP QTI LEAD (SAP SD)
Primary Partners: Sales, Customer Service, Operations, Finance, Engineering, EWM, RTR, AMS Role Level: Functional Lead
Primary Modules: SAP SD with VC, ATP, delivery, billing, and cross functional integration Travel: 50% Memphis/Tulsa + will cover travel expenses
Position Summary
The SAP QTI Lead owns Client's end-to-end Quote-to-Invoice process within SAP. This role is responsible for stabilizing and improving the customer order lifecycle from quotation, sales order creation, product configuration, pricing, availability, delivery, billing, and issue resolution. The role partners with Sales, Customer Service, Finance, Engineering, Operations, EWM, RTR, and AMS to ensure SAP supports accurate order capture, reliable customer commitments, efficient fulfillment, and clean invoicing.
Process Scope
Customer quotation and sales order management
Variant Configuration and configurable product ordering
Pricing, discounts, surcharges, conditions, and output management
Available-to-Promise and order confirmation processes
Delivery processing, shipping integration, and EWM handoffs
Billing, credits, returns, customer service order support, and revenue-related process coordination ? Customer master dependencies and integration with MDG/RTR
Key Responsibilities
Business Process Ownership
Own the QTI process design and serve as the first internal escalation point for complex SAP SD and order management issues.
Partner with Sales, Customer Service, Finance, Engineering, Operations, and BPO/GPO stakeholders to align system behavior with business priorities.
Identify manual workarounds, recurring defects, order rework patterns, and process gaps that reduce customer service or invoice accuracy.
Drive standardization of order processing practices across plants and business units where appropriate.
SAP Solution Ownership
Own SAP SD functional configuration and design decisions within Client s governance boundaries.
Support enhancements involving sales order types, item categories, schedule lines, pricing procedures, billing, output, ATP, copy control, and integration points.
Partner with FTP, EWM, RTR, MDG, technical, and integration teams to ensure end-to-end solution integrity.
Review AMS proposed fixes and designs to ensure they are scalable, supportable, and aligned to SAP standards.
Documentation, Testing, and Governance
Ensure QTI configuration documents, process flows, functional specifications, test scripts, and training materials remain accurate and current.
Own QTI test strategy for enhancements, regression cycles, production fixes, and plant rollout activities.
Review and approve functional specifications before technical development begins.
Support CAB and release readiness by ensuring testing evidence, approvals, and business impacts are complete.
Capability Building and Mentorship
Mentor QTI analysts and business users so internal capability increases month over month.
Lead knowledge transfer sessions from AMS or project consultants into the COE.
Participate in weekly COE knowledge-sharing sessions and functional area operating cadences.
Required Qualifications
7+ years SAP SD experience with hands-on configuration and production support responsibilities.
Experience supporting quote-to-cash or quote-to-invoice processes in a manufacturing environment.
Strong understanding of pricing, sales orders, deliveries, billing, ATP, output, and integration with Finance and Warehouse operations.
Ability to lead requirements workshops, troubleshoot production issues, and translate business needs into SAP solutions.
Strong communication skills with business users, leadership, vendors, and technical teams.
Preferred Qualifications
SAP S/4HANA experience.
Variant Configuration experience for configurable products.
CTO or ETO manufacturing experience.
SAP certification in SD, S/4HANA Sales, or related area.
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