job summary:
Field-based Desktop Support Technician supporting multiple sites in the Manvel / south Houston area. This contract-to-hire role is responsible for hands-on IT support, troubleshooting hardware and software issues, and ensuring reliable technology operations across locations. Ideal for someone who enjoys working independently, interacting with end users, and traveling between sites to resolve issues in a dynamic environment.
location: Manvel, Texas
job type: Contract
salary: $28 - 33 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Job Responsibilities - Serve as the primary IT support contact for assigned field locations
- Provide hands-on desktop support for hardware, software, and peripherals
- Install, configure, and troubleshoot Windows 10/11 systems and applications
- Support network connectivity issues (LAN/WAN, VPN, wireless)
- Respond to and resolve support tickets, ensuring timely follow-up and resolution
- Maintain and track IT equipment, inventory, and asset records
- Support IT deployments, upgrades, and site initiatives
- Document issues and resolutions in ticketing and knowledge base systems
- Provide end-user support and basic training on IT tools and systems
- Collaborate with internal IT teams to support infrastructure and operations
qualifications:
Qualifications
- 2+ years of desktop or field IT support experience
- Strong troubleshooting skills across hardware, software, and Windows environments
- Experience supporting laptops, desktops, and peripheral devices
- Basic knowledge of networking (LAN/WAN, VPN, wireless)
- Ability to work independently in a field-based environment
- Strong communication and customer service skills
Additional Requirements
- Valid driver's license and reliable vehicle
- Willingness to travel daily (~80%) to multiple sites
- TWIC card (or ability to obtain)
Nice to Have
- CompTIA A+, Network+, or similar certifications
- Experience with ITSM/ticketing tools (e.g., Remedy)
- Experience supporting Cisco networking equipment
- Experience in field-based or industrial environments
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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