V-Soft Consulting Group, Inc
V-Soft Consulting Group, Inc

Quality Assurance Analyst II

Remote • Posted 2 hours ago • Updated Just Now
Contract W2
44 Weeks
Remote
Depends on Experience
Fitment

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Job Details

Skills

  • Quality Assurance

Summary

Quality Assurance Analyst II (Remote)
Primary Location: Remote

V-Soft Consulting is currently hiring for a Quality Assurance Analyst II (Remote) for our premier client.

Education and Experience
Top Skills & Years of Experience:
Qualified applicants will have a minimum of three (3) years of professional experience in each of the following areas:
  • Benefits administration, eligibility and enrollment operations, insurance operations, or a closely related field, including interpretation and application of statutes, administrative code, policies, procedures, and business rules.
  • Data analysis, reconciliation, and validation across files, reports, and systems to identify discrepancies, inconsistencies, and trends, including use of Microsoft Excel for comparison and analysis.
  • Research and resolution of eligibility, enrollment, billing, or vendor file discrepancies, including root cause identification, corrective action coordination, and documentation of findings and outcomes.
  • Serving as a liaison between internal staff, technical teams, vendors, and stakeholders to communicate issues, exchange information, and support resolution of complex eligibility and enrollment issues.

Nice to Have Skills:
The ideal candidate will demonstrate:
  • Advanced Microsoft Excel skills, including use of formulas, pivot tables, lookup functions, filtering, and sorting to analyze and compare large or complex data sets.
  • Experience performing data reconciliation and file comparison across multiple systems to identify discrepancies and support data integrity and issue resolution.
  • Knowledge of eligibility, enrollment, and benefits administration processes, including understanding of data exchange between employers, vendors, and internal systems.
  • Strong analytical and problem-solving skills, including ability to investigate data issues, identify root causes, and support resolution in collaboration with technical and business partners.
  • Strong communication, organization, and documentation skills, including ability to clearly convey complex information, manage multiple priorities, and document findings and resolutions.

WHAT YOULL DO:
Job Responsibilities:
  • Support program managers and EIU case managers in addressing vendor queries related to historical member benefits enrollment and eligibility information.
  • Support life insurance program manager and Benefits Initiation Section 3 staff in administering life insurance enrollment and eligibility, handling escalated eligibility and enrollment questions resulting from discrepancies between My Insurance Benefits system, Securian Financial billing system, and employer records.
  • Support the Life Insurance Premium Waiver interim process.
  • Assist in the development and documentation of new ETF procedures related to eligibility and enrollment administration for the life insurance program.
  • Conduct the life insurance salary audit, verifying consistency between employer reported salary information and current on file information; work with EIU case managers to resolve errors.
  • Support the vendor file discrepancy process following MIBs implementation - reviewing error reports returned from Benefit focus, determining updates needed in system, from employers, or by plans.
  • Conduct full-file comparisons and data reconciliation activities between vendor, employer, and ETF systems to identify discrepancies and ensure data integrity.
  • Research, analyze, and troubleshoot eligibility and enrollment discrepancies, coordinating with ETF technical staff, vendors, and business teams to identify root causes and implement corrective actions.
  • Assist with monitoring and resolving vendor file transmission issues, including 834 file processing and SFTP connectivity concerns.
  • Support testing and validation activities related to eligibility, enrollment, and vendor file changes or system updates.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: vsky001
  • Position Id: 109869
  • Posted 2 hours ago
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Ramesh Geda

Recruiter @ V-Soft Consulting Group, Inc
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