Associate Director of Network Operations

About Carrier

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About This Role

The Associate Director of Network Operations is responsible for guiding the strategic direction, performance, and ongoing modernization of Carrier's Global Network Operations. This position establishes the necessary leadership, organizational framework, and oversight to improve service reliability, operational performance, and accountability throughout the company's network operations. The ideal candidate is an experienced leader with a proven ability to transform teams through technical expertise, operational rigor, and a people-centered approach, consistently cultivating a high-performing, agile, and metrics-focused team within a culture committed to continuous improvement. Given the expansive global network spanning 50 countries and more than 500 sites, this role requires deep technical knowledge and strong business acumen to ensure effective day-to-day operations. As a pivotal member of the network management team, the Associate Director will provide thought leadership and collaborate with engineering and architecture partners to deliver solutions aligned with business objectives. The incumbent will proactively address network challenges and risks, including capacity planning and issue identification.

Key Responsibilities:

• Own the stability, security, and scalability of global enterprise networks (LAN, WAN, SD-WAN, wireless, firewalls) across cloud and on-prem environments.
• Define and drive network modernization initiatives including automation, zero-trust architecture, performance engineering, and resiliency.
• Lead a high-performing team of network engineers; set technical standards, enforce accountability, and develop engineering talent.
• Act as top-tier escalation and incident commander for critical network events, ensuring rapid recovery and minimal business impact.
• Collaborate with cross-functional teams including Security, DevOps, and Business Operations to support hybrid, high-growth environments.
• Implement ITIL-based processes for incident, change, and problem management to ensure operational excellence.
• Drive observability improvements through telemetry, actionable alerts, and predictive analytics using advanced monitoring tools.
• Champion firewall policy enforcement, segmentation, and secure remote access strategies.
• Maintain compliance with regulatory frameworks and internal governance standards.
• Define and report operational KPIs (uptime, MTTR, change success rates) to leadership, driving transparency and continuous improvement.

Required Qualifications:

• Bachelor's Degree
• 5 years of experience in network operations
• 5 years of experience in switching/routing/wireless and firewall/VPN technologies
• 3 years of experience in operating key processes including incident, change and problem management
• 3 years of experience as a team lead either with matrixed team members or direct reports

Preferred Qualifications:

• Degree in Computer Science or Business Management
• Professional certifications such as CCNP, CCDP
• Experience with SD-WAN technologies (Cisco Viptela, Meraki, or similar)
• Enterprise wireless experience across office, manufacturing, and distribution environments
• Cloud networking experience with AWS, Azure, Google Cloud Platform, or OCI
• Familiarity with advanced routing protocols (BGP, OSPF, EIGRP)

RSRCAR

Benefits
Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

This position is entitled to short-term cash incentives, subject to plan requirements.

Pay Range

The annual salary for this position is between $178,750- $250,250. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 12/02/2025

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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