Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to join our team in Oklahoma City, Oklahoma. In this Contract to permanent position, you will play a vital role in ensuring seamless IT support for users, addressing hardware, software, and networking issues. This role requires strong technical expertise and excellent communication skills to deliver effective solutions.

Responsibilities:
Respond to incoming IT support tickets, providing timely assistance to resolve user issues.
Communicate directly with customers to identify and understand technical problems.
Diagnose and troubleshoot hardware, software, and network-related concerns.
Offer solutions and recommendations to users based on the nature of the issue.
Install and configure hardware systems, software updates, and network components as needed.
Address software and hardware malfunctions to restore system functionality.
Provide basic technical training or operational guidance to users when required.
Maintain detailed records of support activities and resolutions in IT logs.
Collaborate with team members to ensure efficient handling of support tasks.
Perform additional duties as necessary to support IT operations effectively.

Requirements

Proficiency in PC desktop support and workstation management.
Hands-on experience with Active Directory for user and system administration.
Strong knowledge of desktop hardware and troubleshooting techniques.
Familiarity with Microsoft Windows 10 operating system.
Experience with desktop imaging processes and tools.
Ability to communicate technical information clearly to non-technical users.
Strong problem-solving skills and attention to detail.
Capability to work independently and as part of a team in a dynamic environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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