Desktop Support Analyst

Description

We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues.

Responsibilities:
Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately.
Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries.
Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices.
Manage incident and service tickets efficiently, ensuring timely resolutions.
Update and maintain configuration items in the computer management database.
Offer technical support for production and office peripherals, addressing any operational issues.
Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins.
Adhere to established code of conduct and company standards.
Travel occasionally (up to 10%) to support technical needs across locations.

Requirements

Technical School Diploma, Associate's Degree in IT Administration or Technology, or equivalent experience; Bachelor's Degree preferred.
1-3 years of hands-on experience in desktop support or related roles.
Proficiency in PC desktop workstation management and troubleshooting.
Strong knowledge of Active Directory and desktop hardware.
Familiarity with Windows 10 and desktop imaging processes.
Basic understanding of network administration and connectivity troubleshooting.
Technical certifications are highly desirable.
Ability to work 100% onsite and support approximately 300 users effectively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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