IT Manager

Description

We are looking for an experienced IT Manager to oversee and expand the Microsoft Dynamics 365 platform for our organization. This leadership role involves managing a team of professionals across functional analysis, technical development, and project delivery. The ideal candidate will drive platform adoption, enhance system capabilities, and ensure solutions deliver measurable business value while fostering collaboration and growth within the team.

Responsibilities:

Lead the strategic development and implementation of Microsoft Dynamics 365 solutions across multiple business areas, ensuring alignment with organizational goals.

Manage a team of IT professionals, providing mentorship, guidance, and fostering an inclusive and collaborative work environment.

Serve as a trusted advisor to business partners, translating business needs into actionable technical solutions that deliver tangible outcomes.

Oversee the design, configuration, integration, and support of scalable and secure Dynamics 365 systems, ensuring optimal usability.

Develop and manage the platform strategy and roadmap in collaboration with stakeholders, ensuring alignment with industry best practices.

Drive project and portfolio management activities, including resource allocation, risk assessment, and timely delivery within scope and budget.

Maintain compliance with data protection regulations, cybersecurity standards, and organizational IT policies.

Manage vendor relationships to ensure contract compliance, maximize value, and stay informed on emerging platform features.

Monitor and enhance system functionality to support evolving business needs, including customer advocacy and service quality.

Budget and plan for future projects and resources, ensuring operational efficiency and effectiveness.

Requirements

Proven leadership experience managing technical and functional teams in customer engagement or enterprise application environments.

Strong knowledge of Microsoft Dynamics 365 architecture, configuration, integrations, and reporting tools such as Power BI and Power Platform.

Experience in customer service and case management modules.

Demonstrated ability to translate complex business requirements into impactful technical solutions.

Excellent people management skills, including coaching, delegation, and fostering an equitable and inclusive team culture.

Strong vendor management capabilities, including contract oversight and maximizing ecosystem value.

Effective communication and collaboration skills across business and IT functions.

Proficiency in project management, including budgeting, planning, and execution.

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