Mainframe and Distributed Support Services/ M & DSS

Distributed Support Services/ DSS, Mainframe/ COBOL, IT Support/ Performance, ServiceNow / Service Now, Tableau/ Splunk/ Power BI/ Reporting tools, DevOps/ Web Services
Contract W2, 6 Months
Depends on Experience
Work from home not available Travel not required

Job Description

Req ID: VMS0007184

Title: Mainframe and Distributed Support Services

Location: Fort Washington, PA

Target Start Date:  ASAP

Duration: 6 months+

Right to hire: Yes


Job Description:

Client is seeking a Temporary to Hire individual for a Technology position in our Support Services department. The associate provides 24*7 support of production or developing applications (residing on various platforms of technology) for all Client Business Units, under the guidance and leadership of team managers. The individual is accountable for the meeting service level commitments, as measured by several production and quality key performance indicators. Additionally, this position involves implementation of automation and use of new technology to address opportunities to improve efficiencies and effectiveness.


Responsibilities will include:

  • Provide support in meeting the key objectives of GBTS mainframe and distributed teams, as well as the objectives of our business partners, including but not limited to, managing workload, providing excellent customer service, and providing technical leadership
  • Create and maintain automated utilities / processes and identify new opportunities
  • Manage workload and ensure the most effective and efficient service in accordance with existing policies and procedures including but not limited to batch processing, robotic automation and file transmissions functions
  • Manage and participate in identifying and resolving incidents
  • Monitor service levels to ensure quality and productivity standards are met
  • Identify opportunities for continual process improvement with risk / impact consideration
  • Maintain processes & procedures and ensure timely updates to documentation
  • Display effective oral, written and interpersonal communication skills while interacting with all levels of Client associates
  • Display strong organizational skills with the ability to prioritize and multi-task
  • Assist team, as SME (expert), with all aspects of the job with ability to provide oversight of critical functions
  • Varying work schedules which includes oncall, after hours, and weekend coverage; remote work opportunities are contingent upon training, support requirements and management discretion



  • 3 to 5 plus years’ IT Support experience
  • Experience in data analytics reporting and tools such as Tableau, Splunk, Power BI, or similar
  • Experience in DevOps with goal of delivering automated solutions or self-service capabilities within the enterprise; skills in Webservices, HTML, SQL, Visual Studio, Visual Basic, SAS, or similar
  • Experience with incident and problem management demonstrating analytical, problem solving and decision-making skills utilizing ServiceNow or similar product
  • Experience in robotic automation, batch job scheduling and file transmission management utilizing Blue Prism, Jobtrac, Autosys, Managed File Transfer-IS or similar product
  • Knowledge of Office 365 environment (Outlook, SharePoint, Excel, Word, Access, PowerPoint, Teams)
  • Ability to manage multiple requests and projects simultaneously
  • Ability to partner and influence effectively with colleagues across multiple business groups
  • Highly motivated, conceptual thinker; able to work independently and within a team to achieve desired results
  • Ability to demonstrate strong customer service skills
  • Bachelor’s Degree in Computer Science / Information Technology or related technical field
  • Strong verbal and written communication skills


Posted By

Visu Kumar

212 Bouvant Drive, Suite 201 Princeton, NJ, 08540

Dice Id : softtest
Position Id : VMS0007184
Originally Posted : 4 months ago
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