Monitoring & Observability Engineer / Lead

• Posted 30+ days ago • Updated 8 hours ago

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Contract Independent

Mako Professionals

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Job Details

Skills

KPI
ServiceNow
Service Management
Artificial Intelligence
Predictive Analytics

Summary

Monitoring & Observability Engineer / Lead

Start Date: Late Q1 2026
Duration: 6 months + extensions
Location: Remote
Type: Contract / Contract-to-Hire
Industry: Utilities / Critical Infrastructure

Overview

Mako's Utilities client is seeking a Monitoring & Observability Engineer / Lead to design and implement an enterprise-wide observability framework. This role will deliver actionable insights across infrastructure and services while aligning observability capabilities with the organization's broader automation and AI strategy.

Key Responsibilities

Define observability standards, architecture, and operational practices
Integrate monitoring across infrastructure, applications, and services
Establish SLIs, SLOs, and KPIs to measure reliability and performance
Enable proactive alerting and incident reduction through improved visibility
Partner with ServiceNow and SRE teams to connect observability with service management
Leverage observability data to support automation and AI-driven initiatives

Required Skills & Experience

Strong experience designing and operating enterprise observability platforms
Knowledge of monitoring, logging, metrics, and tracing best practices
Experience defining SLOs and reliability metrics
Ability to translate monitoring data into operational insights

Nice to Have

Alignment with Gartner-recommended observability practices
Experience in utilities or highly regulated environments
Exposure to AI-enabled monitoring or predictive analytics

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91071050
Position Id: 2025-703
Posted 30+ days ago

Company Info

About Mako Professionals

At Mako Professionals, we help your company scale through the tedious business of staffing and business solutions. We are industry leaders in the business of connecting technological firms with clients based worldwide and will see your company through the path to greatness.

Mako Professionals brings you niche skilled resources by a team of highly trained and skilled professionals who are leaders in the industry. We are long term players in the tech industry and our team have serviced numerous clients based in different parts of the world for over a decade. We are highly experienced and will help you source competent staff while who will give your company the due credit and ROI (Returns on Investment) it deserves.

At Mako Professionals we ll help your company move from an average business into one that thrives immensely notwithstanding all the difficulties to be surmounted. We have been able to establish ourselves over the years in the deployment of enterprise applications and will guide your company through the appropriate use of these applications. Mako Professionals operates out of the North Palm Beach County in Tequesta, Florida.

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