Tech Support Engineer - C2H

a+ certification, hardware, software, desktop, laptop, transfer user data, enteprise-level, networking, os, windows, mac, healthcare industry
Full Time
$45,000+
Work from home not available Travel not required

Job Description

Desktop Support Technician

  • PC Refresh technicians apply a build to laptop and desktop computers, transfer users data from their old PC to their new PC, and perform quality checks on the new PC among additional activities.
  • Applicant should possess strong knowledge of enterprise computing, networking, software, operating systems, hardware configuration, and application troubleshooting.
  • Excellent written and oral communication skills are a must.
  • Experience supporting clients on site is preferred.
  • At least 1 year of break/fix or desktop support experience.
  • Experience in end-user hardware refresh projects
  • End-user OS imaging experience
  • Experience with installing and maintaining/repairing hardware, software, and networking products as well as operating systems (Mac OSX and Windows 10).
  • Experience with Installs HW/SW/Networking product and configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Ensures customer satisfaction by advising


Required Skills:

  • Outstanding communication and presentations skills a must.
  • A+ Certification or commensurate experience required.
  • Knowledge of support center operations and call-center principles.
  • Strong and proven technical skills including and not limited to;
  • Windows 10 OS, Mac OSX and MS-Office 2016 Applications suite.
  • G Suite advanced end-user functionality.
  • Collaboration and conferencing tools inter-workings and dependencies.
  • A thorough knowledge of Desktop/Laptop hardware and end-user level peripherals a must.
  • Strong ability in the support of trouble ticketing via tools, workflow and demand management, SLA, budgeting and management reporting.
  • Very strong interpersonal relationship, team building, collaboration and facilitation skills.
  • Very strong problem solving and analytical skills and should be a methodical and systemic thinker.
  • Understand customer service and service delivery.
  • Seeks to expand and share knowledge and experience and is committed to continuous learning.
  • Health Care Industry or Professional Services experience and knowledge with an understanding of the terminology, business functions and processes; preferred.
  • The ideal candidate will demonstrate a history of proactive orientation towards troubleshooting, problem solving, and quick thinking with a sense of urgency and priority.


Education/Certifications:

  • Associate's, Technical certification, or equivalent experience

Posted By

6001 Broken Sound Parkway, Suite 506 Boca Raton, FL, 33487

Contact
Dice Id : 10124549
Position Id : JS-Techsup-NJ
Originally Posted : 1 month ago
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