Technical Support Engineer

Description

We are looking for a skilled Technical Support Engineer to join our team in Atlanta, Georgia. This position focuses on providing comprehensive technical support and cloud systems administration to ensure the smooth operation of IT infrastructure and user experiences. As part of a long-term contract, you will play a key role in maintaining systems, managing cloud environments, and supporting users in a hybrid workplace.

Responsibilities:
Diagnose and resolve hardware, software, and system issues for desktops, laptops, mobile devices, printers, and peripherals, both on-site and remotely.
Administer and manage Microsoft Intune for device enrollment, compliance policies, application deployment, and security across multiple platforms.
Monitor and support resources within Microsoft Azure, including user identity management and basic troubleshooting of cloud-hosted systems.
Configure and maintain conference room technology, such as Teams Rooms and video conferencing systems, to ensure efficient meeting experiences.
Maintain accurate records of IT assets, including procurement, assignment, and lifecycle management, while coordinating with finance and procurement teams.
Manage and prioritize IT service tickets using tools like Freshworks or Monday.com, ensuring timely resolution and clear communication.
Install, configure, and maintain software and hardware in alignment with organizational standards, assisting in system upgrades and deployments.
Collaborate with cross-functional teams to identify recurring technical issues, implement solutions, and document processes.
Enforce IT security policies and manage device compliance through tools like Intune, Azure AD Conditional Access, and Microsoft Defender.
Provide training and guidance to users on productivity tools, including Teams, Office 365, and security best practices.

Requirements

Proficiency in Active Directory and Windows Server.
Strong knowledge of Windows 10 operating systems.
Experience working with Dell and Citrix technologies.
Familiarity with Intune for device management and security.
Hands-on experience with Azure cloud environments and troubleshooting.
Ability to manage and support conference room AV equipment and systems.
Excellent problem-solving skills and ability to prioritize tasks effectively.
Strong communication skills to interact with users and cross-functional teams.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.