Houston, Texas
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Title: Senior Business Analyst Customer Contact Center & AI Transformation (Genesys Cloud) Location: Houston, TX (4 days onsite) Duration: Long Term Rate: W2 Description: Contact Center & AI Transformation Lead business analysis activities for Genesys Cloud migrations and contact center modernization initiatives. Define and document business requirements for Genesys AI capabilities, including: oAgent Assist oAutomated Post-Call Work (ACW) Summarization oAI-Driven Quality Management and Post-In
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