Midland, Texas
•
2d ago
Job responsibilities: Provide second-line investigation and diagnosis after Service DeskResolve and close incidents and service requests as per procedures and allocated timelinesPerform hardware repair and upgradesEscalate unresolved incidents and service requests within agreed timescalesLog incident and service request details per help desk proceduresCommunicate with customer regarding incident progressEnsure tickets are always updated until issues are resolvedConduct customer satisfaction call
Easy Apply
Contract
22 - 23
