Hybrid in Philadelphia, Pennsylvania
•
Today
Gather, analyze, and document business requirements for ServiceNow ITOM implementations and enhancements. Conduct workshops with Infrastructure, Cloud, Security, and Application teams. Define functional requirements, user stories, acceptance criteria, and process flows. Collaborate with Solution Architects and Developers to translate business requirements into technical solutions. Support CMDB strategy by identifying CI classes, relationships, and data ownership. Analyze Discovery, Service
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Contract
Depends on Experience
