Princeton, New Jersey
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Today
Role Purpose Provide onsite leadership for critical business-impacting incidents and act as the primary customer-facing Major Incident Manager. Key Responsibilities Own mission-critical incidents impacting business operations. Lead executive communication with client leadership and stakeholders. Coordinate global resolver teams across infrastructure, cloud, networks, applications, and workplace services. Drive rapid service restoration and business impact mitigation. Manage incident escalat
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Full-time
Depends on Experience