Austin, Texas
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Today
Job Title: Genesys CX Chatbot Product Owner Role Summary Own and drive chatbot experiences on Genesys Cloud CX, delivering scalable, API-driven conversational solutions that improve customer experience, increase self-service, and enable seamless integrations (e.g., DocuSign, CRM, backend systems). Key Responsibilities Define and own chatbot roadmap, backlog, and CX journeys Design conversational flows (intents, dialogs, fallback, agent handoff) Configure and optimize bots in Genesys Cloud CX
Contract, Third Party
Depends on Experience