•South San Francisco, California, USA
Title: Service Delivery Manager Location: Bay Area Mode: HybridKey Responsibilities: IT Service Delivery ManagementLead IT service delivery across GNA, R&D, Manufacturing, Regulatory, and User Operations to ensure smooth and consistent IT support.Manage the performance of IT services and service providers to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are consistently met.Proactively identify and resolve issues, ensuring minimal disruption to business operations 