3 years of experience in rma processes jobs in Plano, TX, USA

Job Title: Product Sustaining / RMA Engineer Location: Plano, TX Overview We are seeking a Product Sustaining / RMA Engineer to support the end-to-end return material authorization (RMA) process for hardware products. This role focuses on managing returned units, coordinating repairs, analyzing failure trends, and ensuring timely resolution to maintain high customer satisfaction and operational efficiency. Key Responsibilities Manage the full RMA lifecycle, including intake, validation, tracking