•Boston, Massachusetts, USA
Responsibilities: Manage Intake Process (Support/Issue Requests): Provide direct support to the product owner by managing and resolving support and issue requests. System Management & Administration: RBAC/permissions management, AD Group management, various system configurations. User Acceptance Testing (UAT): Develop and execute UAT plans to ensure solutions meet the defined requirements and are ready for deployment. End User Training: Create and deliver comprehensive training documentation and