Remote or Hybrid in Harrisburg, Pennsylvania
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Yesterday
Description of Duties Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support.Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels.Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and i
Easy Apply
Full-time
$70 - $80