BPO Jobs in Austin, TX

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Helpdesk Technician I

Stefanini

•

Remote

Full-time

Job Responsibilities: Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this clas
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Posted 18 hours ago | Updated 5 hours ago

NICE CXone (CCaas) Engineer

Tranzeal, Inc.

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Remote

Third Party, Contract

NICE CXone (CCaas) Engineer The ideal candidate will have experience working with the NICE CXone / InContact CCaaS platform. We are looking for an experienced CCaaS (Call Center as a Service) Engineer to lead the design, implementation, and ongoing support of complex contact center solutions across multiple business units. This role requires strong technical expertise in CCaaS platforms, CRM integrations, and a collaborative approach to working with cross-functional teams and external partners.
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Posted 1 day ago

Sr. CCaaS Engineer

Sysazzle

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Remote

Contract

Title: Sr. CCaaS Engineer Duration: 12 Months contract Location: Denver, CO, 80202(Remote) Description: The CCaaS (Call Center as a Service) Sr Analyst is a technical lead role working with cross-functional departments and multiple call centers to implement and support complex contact center solutions. This role work with cross-functional departments and multiple call centers to implement and support contact center solutions. The Senior Analyst will build, scale, and maintain the platform while
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Posted 14 hours ago

Customer Service Analysts/Contact Center Support - Only W2

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually.Closed workspace (any room that can be closed by a door, office, bedroom, etc.)No shared living spaces unless living aloneIf the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.)Highspeed Internet verification (screenshot of bandwidth, Fi
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Posted 6 days ago | Updated 1 day ago

AWS Connect Leader

Diverse Lynx Llc

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Remote

Contract

Role Name- AWS Connect Leader Location- Remote with some travel Full Time Role Note: We are not looking for AWS connect Architect. We are looking for AWS connect Leader who has experience in end to end implementation of AWS connect. Who has done Pre-sales, solutions, along with delivery. Apart from all these AI [ Conversational (must have) & Gen AI (Good to have) Solutions. Principle Duties and Responsibilities Experience of solutions for Contact Centers and digital channels Experience in buildi
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Posted 25 days ago

Bilingual Helpdesk Technician - French Canadian

Stefanini

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Remote or Toronto, Kansas, USA

Full-time

Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of
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Posted 43 days ago | Updated 5 hours ago

Trilingual Helpdesk Technician I - Portuguese, Spanish, English

Stefanini

•

Remote

Full-time

Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of
Easy Apply
Posted 13 days ago | Updated 5 hours ago

Senior Payroll Analyst

SGS Consulting

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Remote

Contract

Job Title: Senior Analyst, Payroll Duration: 06 Months+ (Possible Extension) Location: 100% Remote Schedule: Business Hours Job Description: Years of Experience: 5 or more experience as a payroll analyst, UKG experience is highly preferred. Job Overview: Senior Analyst Payroll in Global Business Services is a professional responsible for processing and/or overseeing processing of payroll by the vendor for the assigned region. They oversee the process and systems, ensure payroll processing timeli