Contact center Jobs in New Jersey

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1 - 20 of 48 Jobs

Contact Center Project Manager

Mindlance

•

Wall Township, New Jersey, USA

Contract

Please find details for this position below: Title : Senior IT Project Manager Location : Wall, NJ 07719 Duration : Up to 18 Months Additional Job Details: Basic Function: Team is seeking a highly skilled and Senior IT Project Manager specializing in Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) to spearhead the modernization of Unified Communications & Collaboration (UCC) platform, which has been in operation for over 20 years.The Senior IT Project Manage
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Posted 10 days ago

Contact Center Business Development Executive

Data Network

•

Remote

Full-time

Job Summary: The Business Development Executive (Sales Hunter) is responsible for driving new business acquisition and establishing strong relationships with prospective clients. Focused on selling tech-driven CX solutions, this role targets organizations looking to enhance their contact center operations through innovative technologies or outsourcing solutions. The ideal candidate brings a proven track record in selling either technology solutions for contact centers or BPO services, coupled wi
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Posted 40 days ago | Updated 8 days ago

Contact Center Omnichannel specialist with MS Teams for a global telecom firm

GTechNY

•

Edison, New Jersey, USA

Full-time

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product. You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, an
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Posted 42 days ago | Updated 2 days ago

Contact Center Software Engineer

INSPYR Solutions

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Remote or Houston, Texas, USA

Contract

Title: Contact Center Software Engineer Location: REMOTE (working CST hours) Duration: Contract to hire Work Requirements: , Holders or Authorized to Work in the U.S. Job Description: We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve
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Posted 9 days ago | Updated moments ago

Senior Voice Engineer (Webex)

Ledgent Technology

•

Remote

Contract

We are seeking a Senior Voice Engineer to work on a remote team for a client in Houston, TX. The role is contract to hire and you will spend 3-5 months working for Roth Staffing before converting to full time with the client. Responsible for designing, implementing, and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization. This role involves tro
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Posted 11 days ago | Updated 2 hours ago

Remote Voice Engineer

LaSalle Network

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Remote

Contract

Remote Voice Engineer (8x8) We are seeking a skilled Telecom Specialist to support a growing healthcare organization undergoing multiple acquisitions. This role will focus on designing, implementing, and testing call routing solutions using 8x8; you'll help scale the telecom infrastructure across newly acquired sites. The ideal candidate will bring deep experience in 8x8 call flows, number porting, and telecom documentation, with bonus points for 8x8 Contact Center expertise. Key Responsibilitie
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Posted 4 days ago | Updated 2 hours ago

Network Deployment Engineer Position

SmartIMS Inc.

•

Plainsboro Township, New Jersey, USA

Full-time

Fulltime Plainsboro, NJ Hybrid We are seeking a Network and Unified Communication Deployment Engineer to join our high-performing team. The ideal candidate will have deep expertise in deploying and supporting Cisco SDWAN, WebEx Calling, and Contact Center solutions. You will work closely with customers, project managers, and cross-functional teams to deliver end-to-end deployment, configuration, testing, and knowledge transfer of cutting-edge network and UC solutions. Key Responsibilities Lead a
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Posted 3 days ago | Updated 2 days ago

Senior AWS Connect Developer

Sansar Tec

•

Remote

Full-time

Position: Senior AWS Connect Developer Location: Remote Job Responsibilities Design and develop sophisticated contact center workflows and routing strategies using Amazon Connect Create and implement complex contact flow configurations to optimize customer interaction experiences Develop and integrate custom Lambda functions to extend Amazon Connect capabilities Implement advanced routing logic, including skills-based routing, queue-based routing, and intelligent call distribution Develop and m
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Posted 6 days ago

Amazon Connect Architect - REMOTE

SecureKloud Technologies Inc

•

Remote

Contract

Job Title: Amazon Connect ArchitectLocation: REMOTE Job Type: Long term contractJob Summary:We are seeking an experienced Amazon Connect Architect to lead the design, implementation, and optimization of cloud-based contact center solutions. The ideal candidate will have a deep understanding of Amazon Connect, AWS services, and customer experience strategies. Key Responsibilities:Design and architect Amazon Connect solutions tailored to business needs. Integrate Amazon Connect with CRM, ticketing
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Posted 2 days ago | Updated 2 days ago

Senior AWS Connect Developer

Sansar Tec

•

Remote

Contract

Position: Senior AWS Connect Developer Location: Remote Job Responsibilities Design and develop sophisticated contact center workflows and routing strategies using Amazon Connect Create and implement complex contact flow configurations to optimize customer interaction experiences Develop and integrate custom Lambda functions to extend Amazon Connect capabilities Implement advanced routing logic, including skills-based routing, queue-based routing, and intelligent call distribution Develop and m
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Posted 13 days ago

Solution Architect - AWS Connect

BABB Technology Services Inc

•

Remote

Full-time

Key Responsibilities: Design and maintain complex contact center systems within federal and enterprise environments.Lead cloud migration efforts from legacy on-premise systems to AWS or other cloud contact center platforms.Collaborate with government and enterprise clients to ensure compliance with regulatory and security mandates.Architect scalable, secure solutions leveraging Avaya, Cisco, or Genesys platforms.Design, build, and support APIs, Web Services, and integrations for large-scale depl
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Posted 16 days ago | Updated 16 days ago

Senior IT Project Manager

Mitchell Martin, Inc.

•

Wall Township, New Jersey, USA

Full-time, Contract

Title: Senior IT Project ManagerLocation: Northeastern United States (Hybrid) Employment Type: ContractCompensation: Pay Range:$56.35-$80.50/HrsDescription: * Lead the development of comprehensive requirements documentation. * Identify key gaps and opportunities in project processes. * Oversee the proposal process for selecting and implementing solutions. * Ensure project completion within scope, time, and budget. * Leverage understanding of contact center technologies for seamless coordination.
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Posted 11 days ago | Updated moments ago

CRM Lead With Oracle Service Cloud & Genesys

CA-One Tech Cloud Inc.

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Remote

Contract, Third Party

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud co
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Posted 5 days ago

CRM lead with Oracle Service Cloud

Info Way Solutions

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Remote or Santa Clara, California, USA

Contract

Duration - 6+ months Skills - CRM lead with Oracle Service Cloud Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectatio
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Posted 10 days ago

Genesys & Oracle Cloud developer

Cloudious

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Remote or US

Third Party, Contract

Job title: Genesys & Oracle Cloud developer Location: Remote Rate: $70/hr on C2C Experienced CRM Lead, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job expectation : Lead onsite CRM initiatives i
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Posted 12 days ago | Updated 9 hours ago

Call Center Specialist - Life & Annuity Insurance

TechSpace Solutions Inc.

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Remote

Contract

Job Title: Customer Service Specialist Location: Omaha, NE 68106 (Remote) Duration: 12+ Months Shift timings: Monday to Friday 8am to 7pm CST (Possible Weekend operations) Job Description: Associate, Contact Center Operation, Life & Annuity Insurance RemoteInviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Se
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Posted 23 days ago | Updated 3 days ago

Genesys Cloud Architect

United Technology

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New Jersey, USA

Contract, Third Party

Job Title: Genesys Cloud Architect Location: New Jersey (Hybrid/Remote) Employment Type-Contract/W2 Job Summary: We are seeking a highly skilled Genesys Cloud Architect to join our client's dynamic team. The ideal candidate will have extensive experience in designing, developing, and implementing cloud-based solutions using Genesys Cloud and AWS services. In this role, you will work closely with business stakeholders, technical teams, and leadership to architect, integrate, and optimize custo
Posted 4 days ago | Updated 1 day ago

Technical Writer

Kforce Technology Staffing

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Remote or Los Angeles, California, USA

Third Party, Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Technical Writer in Los Angeles, CA. Responsibilities include developing user manuals, technical guides, and proposal content, ensuring accuracy and accessibility for diverse audiences. Responsibilities: * Develop and maintain technical documentation for network, data center, and digital workplace solutions * Create network graphics and visual representations of architectures, workflows, and product designs * Prepare RFP responses, ensurin
Posted 3 days ago | Updated 18 hours ago

Staff Software Engineer - Genesys Technologies / (Hybrid /Onsite)

Visa Inc.

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Remote or Austin, Texas, USA

Full-time

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhe
Posted 1 hour ago

Amazon Connect Architect/ Developer

PamTen Inc

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Remote

Contract

Job Summary: We are seeking a skilled Amazon Connect Architect/Developer to design, implement, and maintain cloud-based contact center solutions using Amazon Connect. The ideal candidate will have hands-on experience with AWS services, IVR workflows, Lambda integrations, and contact flow customization. You will work closely with business analysts, support teams, and cloud architects to deliver scalable and reliable solutions. Key Responsibilities: Design and develop Amazon Connect contact flows,
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Posted 19 days ago