Baltimore, Maryland
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Today
Our client is seeking a technically skilled IT Helpdesk Analyst to deliver Tier 1 and Tier 2 support for approximately 175 end users. The role begins with phone/remote support, focusing on software and hardware troubleshooting, and transitions into a hybrid model that includes onsite visits for hands-on technical assistance. Travel to client sites is required. Responsibilities: Respond to 30-40 support requests daily via phone and ConnectWise ticketing system Troubleshoot and resolve issues rela
Full-time
USD 45,000.00 - 55,000.00 per year