Tewksbury, Massachusetts
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Today
Key Responsibilities Monitor ticketing systems (e.g., ServiceNow) and provide timely assistance for incidents, requests, and projects. Record resolutions to ensure accurate knowledge sharing. Deploy endpoint hardware/software, including computers, printers, scanners, VoIP phones, and mobile devices using Microsoft Endpoint Manager (Intune). Ensure proper connectivity for workstations, servers, phones, and peripherals. Manage user accounts and access rights via Active Directory and Azure AD.
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