Warren, Michigan
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Today
Job#: 3036513 Job Description: Develop, roll out, and enforce SOPs and SLAs for troubleshooting processes, escalation paths, ticket quality, and response times; ensure process adherence and escalate performance issues as needed. Run operational rhythms such as daily stand-ups and shift handoffs, updating the team on new developments, policy changes, and key metrics; ensure clear daily handoff reports for subsequent shifts and leadership. Collaborate with cross-functional engineering teams (e.g.,
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Full-time


















