Escalation Management jobs in Bethesda, MD

Alexandria, Virginia

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Today

Technical Support Specialist (Tier II) DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations. At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive

Full-time

USD 60,000.00 - 65,000.00 per year

IT Service Desk Technical Lead (Operations)

Bethesda, Maryland

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Today

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Skills: Customer Communications, Help Desk Management, ServiceNow Ticketing System Certifications: None Experience: 5 + years of related experience ship Required: No Job Description: IT Service Desk Technical Lead (Operations) GDIT is currently seeking an IT Service Desk T

Full-time

USD 81,349.00 - 103,500.00 per year

IT Service Desk Lead

Vienna, Virginia

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Today

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a high-volume IT Service Desk responsible for Tier 1-3 support. This role ensures operational excellence across incident management, customer service, quality assurance, performance reporting, and cross-functional IT coordination. Responsibilities Technical Support & Escalation Manageme

Full-time

USD 130,000.00 - 145,000.00 per year

Director, Quality Assurance & External Custom

Arlington, Virginia

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Today

This is why you want to join AAMVA: You'll lead an organization with a genuinely advanced, in-house engineering culture around testing, the runway to modernize it with AI, and the mandate to shape quality and customer support for systems that matter. If you're a technical quality leader who wants to build and transform - not just maintain - this is that role. About the role Lead a ~35-person organization spanning Quality Assurance and External Customer Support, through a team of quality assuran

Full-time

Director, Forward Deployed Engineering - Federal

Tysons, Virginia

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Today

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Lear

Full-time

USD 180,000.00 - 230,000.00 per year

SAP Basis Support

Remote

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25d ago

Clarus Group is a veteran-owned management consulting and technology solutions company that believes our employees are critical to our overall success. We provide a workplace that encourages growth and career development, and rewards excellence and hard work. Our consultants provide our clients with the benefit of years of experience, education, and the desire to partner with them to accomplish their goals. This opportunity requires U.S. Citizenship to support federal security clearance requirem

Easy Apply

Contract

60000 - 75000

NOC Engineer

Chantilly, Virginia

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Today

Leidos is seeking a reliable, detail-oriented NOC Engineer to join our Network Operations Center. You will serve as the first line of defense for network availability, performance, and stability. You will monitor systems, triage alerts, troubleshoot complex routing and hardware issues, and collaborate with cross-functional IT teams to resolve incidents swiftly. Primary Responsibilities include but are not limited to: Performing with the following duties: Real-Time Monitoring: Watch over networ

Full-time

USD 59,150.00 - 106,925.00 per year

IT Site Lead

Laurel, Maryland

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Today

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe? At Dreyer's Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri - a global pure-play ice cream leader. With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and lo

Full-time

USD 85,000.00 - 110,000.00 per year

Senior Network Engineer

Ashburn, Virginia

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Today

About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity

Full-time

USD 120,000.00 - 140,000.00 per year

Network Services Manager

Washington, District of Columbia

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2d ago

Role Summary A senior-level Network Services Manager responsible for leading the delivery and operational management of enterprise network services supporting a federal agency. This role involves overseeing a complex, Cisco-heavy infrastructure across multiple teams and sites, ensuring service continuity, compliance with federal standards, and fostering strong customer engagement. The position requires hands-on leadership, strategic oversight, and collaboration with federal leadership and techni

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Third Party, Contract

Depends on Experience

Risk Management Lead Consultant

Remote

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4d ago

Risk Management Lead ConsultantLocation: Remote USA Time Zone: CST Support Required Visa: / GC Experience: 1015 Years Employment Type: Contract Job SummaryWe are seeking an experienced Risk Management Lead Consultant to lead Oracle Risk Management initiatives, solution design, and implementation. The ideal candidate will have strong expertise in Oracle Risk Management Cloud, financial controls, compliance, and risk frameworks, along with excellent stakeholder management skills. Key Responsibili

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Contract, Third Party

Depends on Experience

Renewals Specialist Lead (Cisco IT service contract renewals)

Remote or California

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Today

This is an internal position. About the role The Renewal Specialist Leader oversees the renewal lifecycle of IT service contracts, ensuring accuracy, timeliness, customer satisfaction, and measurable business impact. This role leads a team of renewal specialists while developing the strategy, operating model, and execution discipline required to grow and protect the renewal business. The leader will be expected to bring innovation to how the team engages with customers and internal stakeholder

Full-time

Sr Manager, Technology Operations Support

Remote or Columbus, Ohio

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Today

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien

Full-time

USD 99,000.00 - 165,000.00 per year

Product Support Engineer - Level 2

Remote or Dallas, Texas

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Today

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer - Level 2 t to co

Full-time

USD 73,440.00 - 139,680.00 per year

Manager II, Technical Support Engineer

Remote or New York, New York

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Today

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace the flexibility

Full-time

USD 145,747.00 - 300,067.00 per year

Senior Cybersecurity / IAM Project Manager

Remote or Hybrid in Northbrook, Illinois

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3d ago

Job Title: Senior Cybersecurity / IAM Project Manager Location: Northbrook, IL or Remote USA Position: 12-Month Contract (W2). Potential for extension or hire. Overview Our client is seeking an experienced Cybersecurity Senior Project Manager to lead the planning, execution, and delivery of small to medium-sized cybersecurity projects. This individual will report to the Cybersecurity Program and Performance Manager and will be accountable for projects focused particularly on application cont

Easy Apply

Contract

$50 - $72

Client Readiness

Remote

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30+d ago

Client Experience Migration Technical Support Representative The Client Experience Migration Technical Support Representative ensures the delivery of superior customer service by providing timely and efficient resolution of technical issues related to the Fiserv data center consolidation/migrations. This role involves troubleshooting, gathering details and screenshots, analyzing, and resolving escalated issues from clients and internal teams, thereby ensuring continuous client satisfaction. The

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Full-time

$60,000 - $80,000

Director, Technology Operations

Remote or St. Louis, Missouri

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Today

Job Description Summary: The Director, Technology Operations, leads the operational service management function within Infrastructure & Operations (I&O). This role directly manages the Service Delivery Managers responsible for governing partner-delivered day-to-day infrastructure operations across the in-scope service towers, including Network Administration, Server & Storage Administration, Cloud Infrastructure Services, Monitoring & Event Management, Infrastructure Protection, and Identity &

Full-time

Data Center Engineer, Senior

Remote or Georgia

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Today

Company: Qualcomm Incorporated Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: We have an opportunity in our Global Data Center Operations team for an intelligent and motivated Data Center Engineer who is enthusiastic about data center deployment and site reliability/management. As a member of our team, you will be managing existing and new Qualcomm data centers in Atlanta, Georgia. You will be responsible for the day-to-day operations of

Full-time

USD 41.19 - 61.79 per hour

Data Center IT Engineer

Remote or Virginia

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Today

Company: Qualcomm Incorporated Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: Please note: This position is not remote and is primarily located on-site at our facilities in Sterling, Virginia. **This role is not eligible for Qualcomm immigration sponsorship. We have an opportunity in our Global Data Center Operations team for an intelligent and motivated Data Center Engineer who is enthusiastic about data center deployment and site reli

Full-time

USD 36.82 - 55.24 per hour

Escalation Management jobs in Bethesda, MD, USA