Escalation Management jobs in Michigan

Brokerage Services Registered Analyst - Series 7/63 - Remote

Remote or Wisconsin

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Today

Job Description The Investment Client Services Analyst (Series 7/63) is a licensed, client-facing role responsible for supporting clients and registered financial representatives with investment account questions, performance inquiries, and securities transactions. Success in this role requires strong investment product knowledge, the ability to de-escalate complex situations, and ownership of issues through resolution. The analyst also contributes to continuous improvement efforts, embraces n

Full-time

USD 23.11 per hour

Help Desk Support

Remote or Reston, Virginia

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Today

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work At ICF our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal clients. We bring expertise in cloud, cybersecurity, enterprise architecture, data modernization, and digital transformation to support m

Full-time

USD 81,499.00 - 138,549.00 per year

Sr. Engineer HCM App Integration - R01572131

Remote or Dallas, Texas

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Today

Sr. Engineer HCM App Integration Job requirements The Sr. Engineer- HCM Integrations will partner closely with the HCM Integration Manager as a key technical leader for the team. This role will serve as the manager's primary technical counterpart, providing technical continuity, architectural oversight, and day-to-day technical leadership across the HCM integration landscape. Responsibilities: Act as the principal technical counterpart to the HCM Integration Manager, providing coverage and co

Full-time

USD 95,000.00 - 100,000.00 per year

National Support Engineer

Remote or Texas

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Today

The ideal candidate can be located anywhere in the continental United States. The National Support Engineer (NSE) serves as a Subject Matter Expert (SME) for Stago North America's installed base of diagnostic instruments. This role provides professional second-level support to the Field Service Engineering team and collaborates closely with internal departments to drive timely and thorough issue resolution. The NSE will be responsible for analyzing service data, identifying trends, and implemen

Full-time

National Support Engineer

Remote or Florida

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Today

Full-time

Product Support Engineer - Level 2

Remote or Dallas, Texas

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Today

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer - Level 2 t to co

Full-time

USD 73,440.00 - 139,680.00 per year

Federal Senior Principal Engineer, Solutions Architecture - SOCOM

Remote or Tampa, Florida

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Today

Job Description Federal Senior Principal Engineer, Solutions Architecture - SOCOM (Onsite role - 5 days per week - prefer local candidates)(Active/Current TS/SCI Clearance Required)(Scif - no Bluetooth devices) Required location: Tampa, Florida Dell Technologies offers one of the largest technology profiles of any technology company in the world. As an account services management professional, you can expect opportunities to learn or be sent into situations requiring self-guided learning cov

Full-time

Scrum Master

Remote or Reston, Virginia

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Today

Full-time

USD 81,499.00 - 138,549.00 per year

Director, Technology Operations

Remote or St. Louis, Missouri

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Today

Job Description Summary: The Director, Technology Operations, leads the operational service management function within Infrastructure & Operations (I&O). This role directly manages the Service Delivery Managers responsible for governing partner-delivered day-to-day infrastructure operations across the in-scope service towers, including Network Administration, Server & Storage Administration, Cloud Infrastructure Services, Monitoring & Event Management, Infrastructure Protection, and Identity &

Full-time

Lead Account Technology Strategist (ATS) U.S. Public Sector

Remote or Virginia

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Today

Lead Account Technical Strategist - U.S. Public Sector Position Overview: The Lead Account Technology Strategist (ATS) serves as the technical advisor for some of the most strategically complex and sensitive government accounts within the Citrix North America Government portfolio. This role engages with senior military and civilian technology leaders, and supports defense agencies to shape and execute mission-aligned technology strategies. The position translates functional strategy into action

Full-time

USD 153,216.00 - 229,824.00 per year

Level II IT Technician

Remote or Hybrid in Colorado Springs, Colorado

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9d ago

About TeamLogic ITTeamLogic IT provides managed, co-managed, and project-based IT services to businesses that rely on secure, reliable, and effective technology. We are seeking an IT Technician who is customer-focused, technically capable, and comfortable supporting users across a variety of client environments. This role is ideal for someone who enjoys troubleshooting, solving problems, working directly with customers, and continuing to grow their technical skills. Role OverviewThe IT Technicia

Full-time

60000 - 70000

Remote Service Engineer

Remote

•

Today

Job Title Remote Service Engineer Job Description Serve as the frontline remote technical expert, delivering rapid diagnostics and issue resolution for healthcare customers and field teams while minimizing onsite service through advanced troubleshooting and escalation management. Your role: Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies.Respond to customer inquiries as a Philips representative, delivering

Full-time

USD 42.00 - 65.00 per hour

Manager, IT Senior

Auburn Hills, Michigan

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Today

Position Business Unit Regional IT Senior Manager, DMS Americas Location Auburn Hills - PTC About us BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world. Our Culture We beli

Full-time

Senior Escalation Engineer

Remote

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Today

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google's Threat

Full-time

Sr Technical Support Engineer

Remote

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Today

Position Title Sr. Technical Support EngineerLocation : Basking Ridge NJ (5 Days a week)Mode of Work : Hybrid working Work from officeEmployment Type : FulltimeJob Description : About the Role:We are looking for a Technical Support Engineer to provide first-level technical support for our banking technology platforms. This role involves troubleshooting issues, managing support tickets, and ensuring timely resolution while maintaining high customer satisfaction. You will collaborate with cross-fu

Easy Apply

Full-time

Up to 80,000

AJO, Campaign, Marketo, Target

Remote

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3d ago

Lead and implement marketing automation and customer journey solutions across B2C and B2B customers, leveraging handson experience with marketing technologies to deliver Adobe Customer Journeys technology including Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, and broader Adobe Experience Cloud. Drive marketing personalization, experimentation, and optimization strategies that improve customer engagement, increase conversion, and enhance overall marketing performance. Act

Easy Apply

Contract

Up to $70

Senior Manager – Full Stack Development

Remote

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22d ago

We are looking for a Senior Manager, Full Stack Development to provide strategic leadership across multiple engineering teams delivering complex, highly available, distributed systems on AWS using Go, Python, and Node.js on Kubernetes-based platforms such as EKS and OpenShift. You will own the engineering practice at the program or account level, combining deep technical authority with organizational leadership, executive stakeholder engagement, and responsibility for talent strategy, delivery e

Easy Apply

Full-time

Depends on Experience

Practice Manager SAP Cloud Managed Services

Remote

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16d ago

We are hiring for Practice Manager SAP Cloud Managed Services our Cloud MSP project Company Name: - JTSi (Johnson Technology Systems, Inc.) Role: Practice Manager SAP Cloud Managed Services Location: Remote Citizenship: US Person Job Description DESCRIPTION OF PROJECT AND TASKS: Practice Manager SAP Cloud Managed Services is accountable for the leadership, governance, and operational performance of complex SAP managed services delivered in cloud and hybrid environments. This role is responsible

Easy Apply

Contract

Depends on Experience

Manager Full Stack Developer(AWS, Go/Python, Kubernetes & AI-Assisted Development) - Remote

Remote

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Today

Manager Full Stack Development Location: Remote Full Time Experience: 10 to 12 years Tech Stack: Distributed Systems, AWS (incl. EKS), OpenShift, Automation (CI/CD & IaC), Go, Python, Node.js, AI-Assisted Software Development Role OverviewWe are looking for a Manager, Full Stack Development to provide strategic leadership across multiple engineering teams delivering complex, highly available, distributed systems on AWS using Go, Python, and Node.js on Kubernetes-based platforms such as EKS and

Easy Apply

Full-time

110,000 - 130,000

Program Manager III

Remote

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6d ago

Start/End Dates: 11/16/2026 - 5/15/2027 Tax Work Location: US - Remote Job Title: Program Management - Program Manager Must Have Skills: Proficiency with program or project management practices, tools, and methodology (e.g., RACI/RAID frameworks, project trackers, risk registers) Strong written and verbal communication skills able to tailor messaging for executives, attorneys, external partners, and product teams Comfort operating in ambiguity within a fast-paced, evolving environment Experi

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Third Party, Contract

Depends on Experience

Escalation Management jobs in Michigan, USA