Helpdesk Engineer Jobs in Raleigh, NC

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Bilingual Help Desk Analyst

DataStaff, Inc.

Hybrid in Durham, North Carolina, USA

Contract

DataStaff, Inc. is in immediate need of a Bilingual Help Desk Analyst for a long-term contract opportunity with one of our direct clients in Durham, NC. * This position is hybrid, onsite work may be required at some point and the selected candidate should be comfortable with onsite work. Local travel may be required * English/Spanish Bilingual required Job Description: This is an Application/Production Support position where the selected candidate will support the application by assisting outs

Help Desk Analyst - Bilingual(Spanish)

Atash Enterprises, LLC

On-site in Raleigh, North Carolina, USA

Third Party, Contract

Job Responsibilities Responsibilities include:-Monitoring incoming issues that are resolved by the front line Help Desk staff-Diagnosing the root cause and resolving isolated issues-Escalating customer issues to development staff-Recommending product and process improvement strategies based on perceived trends or patterns in field issues-Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and tes

Help Desk Analyst-Bilingual

Refulgent Technologies Inc.

Hybrid in Durham, North Carolina, USA

Contract

Help Desk Analyst-Bilingual HYBRID - NC, USA Experience and knowledge of browser-based applications.Experience researching, analyzing and interpreting automated system problems.Experience working in a Application/Production Support based (not hardware) help desk environment.Working knowledge of Social Services and Medicaid programs and systems.Experience writing and running SQL queries.Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer q

Help Desk Analyst-Bilingual - HYBRID

Chandra Technologies, Inc.

Hybrid in Durham, North Carolina, USA

Contract

Job Description: Corp to Corp Resumes are accepted. This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role. Each position will act as a member of the Operations and Maintenance Support Team. These positions will be lia

Help Desk Analyst-Bilingual

GLOBAL VISSE INC

Hybrid in Durham, North Carolina, USA

Third Party, Contract

Help Desk Analyst-Bilingual Location: Durham, NC (Hybrid) 12+ Months Contract This is an Application/Production Support position where the selected candidate will support the Client application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role. Each position will act as a member of the Operations and Maintenance Support Team. T

IT Support Engineer- Durham, NC - Onsite- 3-6 Months contract to hire

Pegasus Knowledge Solutions

On-site in Durham, North Carolina, USA

Contract

Title: IT Operations Specialist. Location: RTP, Durham, North Carolina. Duration: 3- 6 months with a potential for full time conversion. Summary The IT Technical Senior Analyst provides onsite support and maintenance of IT equipment, including servers, workstations, network equipment, storage, IT communication systems, and cloud infrastructure. This role works closely with the leadership team to provide technical support and ensure the smooth functioning of the organization s IT system. Essent

End User Support Specialist

Sunrise Systems, Inc.

On-site in Raleigh, North Carolina, USA

Contract

Hiring for End User Support Specialist local to Raleigh, NC. Job Details: Job Title: End User Support Specialist Job Duration: 6 Months Contract on W2 to start Job Location: Raleigh, NC 27610 - Onsite Job Description: The Information Technology Division provides IT leadership, services, and consultation. It supports the programs and divisions of the client with tools and technologies. This position will be on-site in the Raleigh, NC office. General on-site IT support for the Fayetteville Reg

Network Engineer - ACI/Nexus

TEKsystems c/o Allegis Group

On-site in Durham, North Carolina, USA

Full-time

Teksystems has a client that needs to fill an opening for a Network Engineer specialized with ACI/Nexus. The role is 100% Remote. The role is also an 18 month contract. Day to Day Responsibilities: The successful High Touch Technical Services Engineer will effectively assess the customer's situation and help develop an action plan that will result in a resolution. This is an operations role, not a design/architecture role. This is heavy interaction with their federal customers and troubleshoot

Network Engineer IOS-XE

TEKsystems c/o Allegis Group

On-site in Raleigh, North Carolina, USA

Full-time

Job Description: As part of the team, you will join a team of 30-Tier 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues, specifically with IOS-XE. Day to Day Responsibilities: The successful

Service Desk Analyst

Phoenix Technology Partners, LLC

Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issuesProperly escalate unresolved queries to the next level of supportTrack, route and redirect problems to correct resourcesUpdate customer data and produce activity reportsWalk customers through problem solvin

Network Engineer - ACI/Nexus

TEKsystems c/o Allegis Group

On-site in Durham, North Carolina, USA

Full-time

Job Description: As part of the team, you will join a team of 30-Tier 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues, specifically with ACI and Nexus. Day to Day Responsibilities: The su

Help Desk

Apexon

Remote

Full-time

Required Skills ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow experience is required. MUST have ability to operate in shifts outside standard working hours. Preferred Skills Experience with reporting creation within ServiceNow. Responsibilities: Responsibilities: 1) Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue. 2) Create and assign

Helpdesk Analyst

Apexon

Remote

Full-time

Role Title: Help Desk Analyst Location: Remote Shift Timings: Help Desk Analyst MUST have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM Weekend shifts: One of the 3 below shifts. 5 AM to 1 PM1 PM to 9 PM9 PM to 5 AMAgents who are slotted to work a shift on Saturday will work the same shift on Sunday. Required Skills: ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow e

Senior Desktop Support Legal

Phoenix Technology Partners, LLC

Remote

Contract

Key Responsibilities Provide technical assistance and support for reported issues related to computer systems, software, and hardware on a timely basis to meet department SLAs. Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees. Install operating systems, applications, hardware drivers, and customize system settings following department standards. Analyze problems using troubleshooting skills and diagnostic tool

SailPoint IIQ Developer

Deloitte

On-site in Raleigh, North Carolina, USA

Full-time

Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read m

SAP Helpdesk

Johnson Technology Systems Inc (JTSI)

Remote

Full-time

We are hiring candidates for SAP Helpdesk to support our Federal project. Company Name: - JTSi (Johnson Technology Systems, Inc.) Title: SAP Helpdesk Citizenship: U.S. Citizenship Project: Federal Location: Remote Time zone: US EST Job description We are seeking dedicated and motivated SAP IT Support Executives to join our team. The ideal candidates will have work experience in a large organization and be familiar with user support processes and executing Helpdesk operations. This role o

Community Solutions Central Operations Analyst I

Spectrum

On-site in Durham, North Carolina, USA

Full-time

Working under direct supervision in a team environment, responsible for basic monitoring activities to include alert analysis of Wi-Fi managed network equipment. This includes, but is not limited to: customer data and network elements (devices, IP addresses, circuit IDs, vlans, CPE/HE/Core network configuration of services and documentation). Responsible for alarming and intake triage, correlation of key information, ticket creation and initial engagement of proper fix agent support teams. Activ

Oracle HCM Solution Architect

Activesoft, Inc.

Remote

Full-time

Looking for Oracle HCM Solution Architect At least 10+ years of Implementation / Support experience in implementing Oracle HCM Applications. Must have worked as a Solution Architect in at least 2 end to end implementations involving global customers or a full HCM suite. Should have a complete understanding of the Product and Business processes related to Oracle HCM Cloud Applications. Liaise with functional and technical teams, ensure that all process flows are mapped, and solution is designed c

Help Desk - Tier 1 Technician Remote

TransAmerica Technology Services

Remote

Full-time

TransAmerica Technology Services Inc, a premier IT consulting and technical staffing company, is seeking a talented and motivated individual to join our team as an IT Help Desk Tier 1 Technician. This is a 100% remote work position. If you are passionate about technology, possess strong customer service skills, and have experience in providing technical support, we want to hear from you! As an IT Help Desk Tier 1 Technician, you will play a crucial role in providing technical support to end-use

Security Engineer - ISE

TEKsystems c/o Allegis Group

On-site in Durham, North Carolina, USA

Full-time

Job Description: As part of the team, you will join a team of 30-Tier 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues, specifically with ISE. Day to Day Responsibilities: The successful